View Vacancy - UK Visas - Executive Support Officer
Main Purpose of Job:
The British Government’s Consulate in New York has an exciting opportunity for a driven person to join the UK Visas & Immigration team as an Executive Support Officer. This opportunity is a rewarding role which supports and further develops the special relationship between the UK and the US, supporting work at the forefront of international diplomacy in order to make a real difference globally.
The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages and a highly competitive 401k programme. It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible. In this role you would be working in a diverse international environment to support UK diplomats, armed forces personnel and other country based staff operating across the British Government’s network of Consulates and Government Offices in the United States. This network provides a platform for approximately 30 Government departments and agencies to conduct their work in the United States and is made up of over 900 staff with a rich and diverse background, skill sets, and experiences.
The role will support delivery of world-class service to UKVI customers, by UKVI and our service partners.
The jobholder will support the Head of Outreach in promoting awareness and understanding of the UK’s visa offer; delivering regionally tailored customer and stakeholder comms, working with HMG partners (including FCDO, DBT, Visit Britain and the British Council) to increase understanding of visits, study and investment offers.
The role also involves quality assurance of the customer experience in Visa Application Centers and Secure English Language Testing Centers (where applicable) through visits to designated locations and engagement with stakeholders as well as participating in an agreed programme of formal audits, where confirmed, by the Head of Outreach.
Focussed on customers, the jobholder will be responsible for collecting & reporting market insight and customer intelligence in an identified market or geographical sector, through the Outreach Manager to Visa teams in the UK. Driving continuous improvement of the visa service and our customer offer.
Supporting Visa processing teams, with responsibility for promoting streamlined processing schemes with allocated HMG partners and stakeholders including liaison with commercial and other external partners.
The jobholder can expect to be involved in activities that span the remit of UKVI work within region, working to support Outreach, Integrity and Assurance activities across the region. There will be a medium / high requirement for travel within the region.
Roles and Responsibilities:
Learning and Development Opportunities:
The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6-12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate. Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount. Internal candidates must inform their supervisor before they apply to a different position. Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed. The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, gender identity, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.
To be eligible for this role and in line with security clearance requirements to SC(O) level, candidates will need to hold one of the following nationalities:
- New Zealand
This opportunity is closed to applications.