View Vacancy - UK Visas - Regional Integrity and Assurance Manager, Americas
Main Purpose of Job:
The British Government’s Consulate in New York has an exciting opportunity for a driven person to join the UK Visas & Immigration team as the Regional Integrity and Assurance Manager. This opportunity is a rewarding role which supports and further develops the special relationship between the UK and the US, supporting work at the forefront of international diplomacy in order to make a real difference globally.
The US Network offers a unique career enhancing opportunity and is committed to supporting its staff through a variety of benefits including generous leave, insurance packages and a highly competitive 401k programme. It also promotes a culture of flexibility which enables people to better maintain wellness through an excellent work/life balance approach that encompasses hybrid working, including working from home and flexible hours, where possible. In this role you would be working in a diverse international environment to support UK diplomats, armed forces personnel and other country based staff operating across the British Government’s network of Consulates and Government Offices in the United States. This network provides a platform for approximately 30 Government departments and agencies to conduct their work in the United States and is made up of over 900 staff with a rich and diverse background, skill sets, and experiences.
The jobholder will be responsible for oversight and assurance of the quality of customer-facing visa services delivered by Commercial Partners on behalf of VSI across Americas Region. It will be matrix managed by SRS and the Head of Americas, with SRS provided direction and tasking and the Head of Americas providing regional and pastoral support.
Working closely with the VSI Supplier Relationship Services (SRS) and Integrity Network Teams in the UK, you will hold Commercial Partners to account in region for delivery; ensuring that they are meeting contractual obligations, offering an excellent customer experience, acting with transparency and integrity, and delivering value for money for the UK taxpayer.
The role will oversee all services delivered by Commercial Partners including USCIS and the US Department for Homeland Security. This will include Visa Application Centres), Added Value Services, Vignette Management, Remote Printing, and Secure English Language Testing as well as auditing the integrity of remaining in-house VSI operational functions.
The role is demanding but offers great developmental opportunities, and would suit an innovative self-starter who is confident in working with senior stakeholders.
The role will require regular travel across the region, as well as remote task management of Visa Outreach Officers and other government partners, and will be matrix managed by the Supplier Relationship Services (SRS) Team in the UK and the Head of UKVI Americas. There will be a medium / high requirement for travel regionally and internationally.
Roles and Responsibilities:
Commercial Partner Assurance
VSI Internal Operational Delivery Assurance
Support CP innovation and customer offer development
Direct Line Management of –
Learning and Development Opportunities
The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).
Please note: The British Embassy and its US Network is committed to all employee’s ongoing learning and development needs. We offer a comprehensive platform for personalised learning for everything from soft skill development (communicating with impact, handling difficult conversations, time management) to more technical or professional skills necessary to complete your job (software training, formal qualifications etc.).
The UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6-12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate. Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount. Internal candidates must inform their supervisor before they apply to a different position. Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed. The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, gender identity, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.
To be eligible for this role and in line with security clearance requirements to SC(O) level, candidates will need to hold one of the following nationalities:
This opportunity is closed to applications.