View Vacancy - IT Support Officer (FRA20.280)
Due to COVID-19, you may experience some delay in the progress of this recruitment campaign. We are working hard to minimise any disruption. You may find more information in the Additional Information section below.
The British Embassy in Paris is part of a world-wide network, representing British political, economic and consular interests overseas. It is also part of the UK’s France Network (including offices in Lyon, Bordeaux and Marseille and representation to international organisations in Paris (OECD and UNESCO) and Strasbourg (CoE)). We are currently looking for an IT Support Officer (ITSO) to support and facilitate IT for all France Network users.
The successful candidate will be responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing help desk support. The jobholder will work with a broad range of infrastructure products and basic networking components and will need to provide maintenance and support for client products and work on one or more projects concurrently as a team member.
What will be your key responsibilities?
- First point of contact and day-to-day technical support to end users;
- Provide Office 365 training and support to users;
- Assist in data management projects;
- Liaise with the UK Helpdesk and support teams, escalating problems when necessary;
- Participate in the Embassy modernisation project: preparation of staff moves, IT equipment removal/installation;
- Respond to IT requests via multiple sources such as phone, MS Teams and e-mail;
- Diagnose problems by evaluating multiple options;
- Develop checklists and scripts for resolving routine problems;
- Communicate updates on issues and recurring problems in a timely manner to ensure client satisfaction and productivity;
- Configure and install desktop PCs, peripheral equipment, laptops, mobile phones, tablets and telephony;
- Follow established procedures for performing configuration changes, updates and upgrades;
- Perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications;
- Provide technical support to meetings that include video conferencing;
- Diagnose and resolve client workstation and mobile device hardware and software issues;
- Explain service procedures to clients. Follow up in a timely manner to ensure customer satisfaction;
- Maintain IT inventory management for all IT equipment and/or software in accordance with company policy and procedures.
- Proficient in English (both written and spoken, minimum of C1 level according to the CEFR framework*);
- Basic level of French (minimum of A2 level according to the CEFR framework*);
- Minimum 2 years of experience in a similar role;
- Experience in working at a helpdesk/support role;
- Experience in working with Windows 10 and Office 365;
- Strong customer service and interpersonal skills;
- Ability to work under pressure and juggle multiple priorities effectively;
- Proactive attitude, being able to find solutions and being responsive to changing priorities;
- Excellent organisational and time management skills;
- Flexibility to travel around the France Network if necessary.
- Experience in working with Windows Server Management;
- Experience in working with Internet or telecom service providers;
- ITIL foundation level or a relevant IT qualification.
This is a full-time position and permanent contract of 35 hours a week (working both remotely or onsite as required).
All appointments are subject to professional background check satisfactory security clearance. The successful applicant will be required to provide a copy of his/her passport or national identity card for all nationalities held, an up-to-date criminal record (casier judiciaire) for recent countries of residence (which can be obtained online at casier-judiciaire.justice.gouv.fr), two written proofs of address (utility invoices and/or bank statements) and two references.
Staff recruited locally by the British Embassy in France are subject to Terms and Conditions of Service according to local French employment law and FCO guidance for Local Staff. The posts we offer are not an entry point into the UK’s Diplomatic Service.
Visa/Passport requirements: Candidates must currently hold the independent right to live and work in France and be prepared to ensure that right remains throughout the scope of the contract. Additional requirements may become necessary after 31st December 2020.
Your application will only be considered if you follow the guidance below:
- Your application must be sent in English only;
- Your application must clearly indicate all nationalities you hold.
Information due to COVID-19:
- You may experience some delay in the progress of this recruitment campaign and we are working hard to minimise any disruption;
- Interviews will be done remotely if the existing situation determines this to be the right course of action;
- Starting date may be delayed depending on circumstances at the time and it will be agreed with the selected candidate.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
*Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand a wide range of demanding, longer texts, and recognise implicit meaning; can express themselves fluently and spontaneously without much obvious searching for expressions; can use language flexibly and effectively for social, academic and professional purposes; can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organisational patterns, connectors and cohesive devices; and Level A2 as Basic Level which comprehends that a person can understand sentences and frequently used expressions related to areas of most immediate relevance; can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters; can describe in simple terms aspects of their background, immediate environment and matters in areas of immediate need. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.
This opportunity is closed to applications.
