View Vacancy - Residence Housekeeper

The British Embassy in Rabat is looking for a dynamic team player to take up the position of Residence Housekeeper, Grade S3.

Main Purpose of Job:

The housekeeper is responsible for maintenance of the Ambassador’s Residence, transit accommodation and supporting the organisation of social events. He/she is a representative of the Embassy – and the UK – by ensuring that every guest at the Residence is welcomed and provided with an outstanding level of service. The Residence housekeeper must have initiative, good interpersonal skills, be flexible and discreet.

Main Duties and Responsibilities:

Transit accommodation

• Ensure the Transit accommodation is clean, tidy and presentable at all times including external facilities: garage, garden, basement etc.
• Report to the Residence Manager maintenance requirements.

Residence

• Laundry and ironing of the family and Residence linen, including bed linen, table cloths, pool towels, etc.
• Responsible for maintaining clean and tidy external facilities in the Residence: garden/terrace furniture, barbecue, garage, storeroom, swimming pool area, basement etc…
• Maintain a cleaning schedule of dusting, polishing, mopping, floor care, window cleaning, changing of bed linen, taking care of houseplants and general household tidiness and organisation depending on operational need.

Business and Hospitality

• Supervise and direct waiters at events when required.
• Preparation and set up for events: Cleaning the silver, polishing the glassware and China, laying the dining table, clearing away after the service, washing up and putting away all the items used.
• Meet guests who arrive late and attend to their requests. Prepare breakfast in the morning when requested by the Residence Manager.
• Help colleagues during events at the Residence: by helping in the kitchen the Residence Chef or serving guests. Support other members of staff with different tasks as required.

Others

• Be flexible to work in the evenings and as required.
• Be flexible to spend the night at the Residence and as required.
• Cover for the other Residence housekeepers.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required. The job description may be reviewed to meet changes in business needs.

Key Competences:

• Collaborating and Partnering: People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
• Delivering at Pace: Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
• Managing a Quality Service: Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• Demonstrating Resilience: This is about helping our people to build resilience in international roles, supporting their ability to adapt to working in difficult and varied international environments and to bounce back from crises and setbacks in these contexts.

• Average command of written and spoken French and Arabic
• Experience of working as a cleaner or similar activities
• Displays personal integrity, honesty and discretion
• Flexible and positive approach to work