View Vacancy - Office Manager – UK National Crime Agency, Grade – EO, New Delhi

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Other British Government Departments (Partners across Government, including UK Visas)
NCA (National Crime Agency)

Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

Main purpose of job:

To provide effective support, assistance and guidance to the team of NCA Liaison Officers in their daily operation and administrative work of the National Crime Agency (NCA) Liaison Office in New Delhi.

The NCA New Delhi Team, currently comprised of two International Liaison Officers (ILOs), with responsibility for India, Bangladesh, Nepal, Bhutan, Sri Lanka and the Maldives.  They work closely with a range of Indian and regional Law Enforcement Partners on serious and organised matters affecting the UK, its citizens and its interests. This includes, but is not limited to, the following crime threats: drugs trafficking, firearms trafficking, money laundering, cybercrime, bribery and corruption, modern slavery and human trafficking, child sexual exploitation and abuse and organised immigration crime.

The main purpose of the role to the UK NCA is supporting and assisting the ILOs in achieving their objectives as set by the NCA and in maintaining and strengthening their relationships with host agencies.

We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.

Roles and responsibilities / what will the jobholder be expected to achieve?

Administration

  • Organise meetings, manage diary appointments, travel and accommodation for the ILO and team, as required.
  • Coordinate events such as training courses and incoming visits by international delegations/official NCA visitors.
  • Produce briefing packs for visits including background and security information.
  • Maintain the office database of external contacts.
  • Provide support and assistance to the NCA team with IT related issues, liaising with IT teams in the UK and India as required to ensure equipment is up to date and functioning.
  • Update and maintain the NCA Asset Register and Business Continuity Plan.
  • Manage day-to-day tasks of the official driver, and ensure the NCA vehicle meets all corporate and international standards.
  • Any other tasks to ensure the smooth running of the NCA office as appropriate.

Intelligence management

  • Draft and maintain accurate records of outgoing correspondence.
  • Maintain a working knowledge of all active case work, updating and maintaining case files in an auditable manner.
  • Receive and prepare confidential intelligence logs.
  • Conduct background research and open source internet checks for the ILO.
  • Provide analytical support to the ILO as and when required.
  • Review, assess and update strategic threat assessments and risk assessments.

Relationship management

  • Act as the first point of contact for calls and general enquiries to the office from UK, regional and other stakeholders.
  • Proactively liaise with British High Commission staff on operational, finance and other matters, as necessary.
  • Develop appropriate contacts in other parts of HM Government, the British High Commission, other diplomatic missions and with external partners to help achieve wider team objectives.
  • Maintain relationships with Indian and some regional Government Officials, Law Enforcement Agencies, Industry and Civil Society on behalf of ILO.
  • Provide cover and contribute to wider HMG activities in the Mission.
  • Represent the ILO at planning and coordination meetings, working groups and external events as required.

Financial management

  • Monitor and maintain the NCA bank account, cash flow and the corporate credit card, submitting end of month/end of year corporate returns in a timely manner.
  • Ensure payments are made on time and are effectively recorded, with bills and receipts filed, kept and disposed of as per departmental policy.
  • Forecast, profile and monitor budgets, identifying potential over/under spends and maintaining financial forecasting and recording in line with departmental policy
  • Achieve value for money when procuring services from external suppliers and planning the budgets for the office and for specific events such as visits and training courses.

Resources managed (staff and expenditure):
Line management of NCA Driver

Language requirements:
Language: English
Level of language required: Expert

Learning and development opportunities (and any specific training courses to be completed):

Learning opportunities include a range of relevant courses available through the British High Commission’s Regional Training Centre in New Delhi, along with opportunities to take on more responsibility through learning on the job.

Any other information (or specific local Post requirements):

Security restrictions:

Due to security clearance requirements, only nationals of the following countries are eligible to apply:

UK, Canada, Australia, USA, New Zealand. 

British citizens must have been resident in the UK for at least two of the previous 10 years however, applications will be considered from candidates working overseas for HM Government in the past ten years, or who already hold the required level of security clearance.

Important information:

ALL applicants must have permission to work in India at the point of application. ALL applicants must have permission to work in India by either holding a valid visa, be the recognised partner/family member of a serving diplomat from the countries listed above or hold an Overseas Citizen of India (OCI) card.

*OCI card holders:  Possession of an OCI card does not automatically convey permission to work in India.  A separate work permit must be obtained from the Government of India which is currently subject to indefinite timescales.  Therefore, if you are an OCI card holder you must already hold the right to work in India at the time of application.  We are unable to support candidates in obtaining permission to work.

THE BRITISH HIGH COMMISSION WILL NOT BE ABLE TO OBTAIN ANY VISAS FOR ANYONE WHO DOES NOT MEET THE CRITERIA ABOVE. Evidence of your nationality and permission to work in India must be sent with your application form, for example, photocopies of the details page of your passport and/or visa.

Employment will be offered only after appropriate level of UK standard security clearance is received, therefore the precise start date will be dependent on this.

Any applications that do not meet the nationality criteria, work permission or security requirements will not be considered. 

Essential on arrival:

  • Previous experience of Microsoft Office applications in a work environment (e.g., Outlook, MSWord, PowerPoint, Excel). Database and document management system experience a plus
  • Excellent interpersonal skills and the ability to work as a reliable member of a team.
  • Efficient with excellent planning and organisational skills, including the ability to plan and organise complex timetables and itineraries.
  • Education qualification - Minimum Graduate
  • Preferred 4-5 years of work experience in relevant domain

Desirable:

  • Knowledge of UK law enforcement
  • Able to speak in Hindi
Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service
11 July 2025
Executive Officer (EO)
Full-time, Permanent
40
South Asia & Afghanistan
India
New Delhi
British High Commission
1
INR
Basic pay of INR 75,359 plus 18% of the basic in lieu of Provident Fund & Superannuation Fund along with Responsibility Allowance. (8% of Basic Salary)
monthly
1 September 2025

For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.

For other than BHC candidates, salary will be all-inclusive of Basic pay of INR 75,359 plus 18% of the basic in lieu of Provident Fund and Superannuation Fund along with Responsibility Allowance (8% of Basic Salary)

A full breakdown of salary will be provided.

Additionally, the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family which includes self, spouse/partner and children up to an age of 23 years and irrespective of age, only if with, physical or mental disability.

The following amounts may be deducted from your pay each month:

  • Notional tax at a flat rate of 20% of gross salary will be deducted by the BHC if you are not liable to pay local tax. This applies to all spouses and partners of UK-based officers posted to India.
  • Staff who are not spouses or dependants of UK-based officers are liable to pay local tax. In these circumstances tax is not deducted at source and staff must make their own arrangements to pay tax in accordance with Indian tax regulations.

Please note - Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO.

No relocation or any other related costs or assistance will be provided.

Please note - BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, e.g., some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.    

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance. 

Around half of our work forces are women.  We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. 

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe.  We are aiming to make it the best.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Security restrictions:

Due to security clearance requirements, only nationals of the following countries are eligible to apply:

UK, Canada, Australia, USA, New Zealand. 

British citizens must have been resident in the UK for at least two of the previous 10 years however, applications will be considered from candidates working overseas for HM Government in the past ten years, or who already hold the required level of security clearance.

Important information:

ALL applicants must have permission to work in India at the point of application. ALL applicants must have permission to work in India by either holding a valid visa, be the recognised partner/family member of a serving diplomat from the countries listed above or hold an Overseas Citizen of India (OCI) card.

*OCI card holders:  Possession of an OCI card does not automatically convey permission to work in India.  A separate work permit must be obtained from the Government of India which is currently subject to indefinite timescales.  Therefore, if you are an OCI card holder you must already hold the right to work in India at the time of application.  We are unable to support candidates in obtaining permission to work. 

THE BRITISH HIGH COMMISSION WILL NOT BE ABLE TO OBTAIN ANY VISAS FOR ANYONE WHO DOES NOT MEET THE CRITERIA ABOVE. Evidence of your nationality and permission to work in India must be sent with your application form, for example, photocopies of the details page of your passport and/or visa. 

Employment will be offered only after appropriate level of UK standard security clearance is received, therefore the precise start date will be dependant on this. 

Any applications that do not meet the nationality criteria, work permission or security requirements will not be considered. 

Note: All applicants are required to mandatorily fill the complete online application form including the employment, educational details, behavioural and technical/ professional skills questions. We will be thoroughly reviewing the application forms only with all the required details and the shortlisting is not basis CV/ cover letter. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.’’

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

Please note – successful applicants will be offered employment on Country Based Staff (CBS) terms and conditions. This is not a permanent UK Civil Service position and does not attract diplomatic immunities and privileges (other than what an individual may already hold if they are a recognised partner/family member of a serving diplomat).

To Apply: 

Please note applications without (a) and (b) will not be considered.

  1. Complete the Online Application Form
  2. Complete the Experience, Professional Skills and Behaviour based Segments in the Online Application Form
  3. Applicants need to answer the questions based on your professional experience. Refrain from use of AI based tools to avoid application from getting rejected/disqualified.
  4. Complete this duly filled -  Pre Employment Questionnaire 

Internal candidates applying for this position need to inform their current line managers, else the applications will not be considered.

We will accept only online applications by 11th July 2025 (latest by 23:55 hours IST).

Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) technique to prepare specific examples of when and how you have demonstrated these behaviours in your application, by evidencing a structured response, including your skills and experiences. You briefly describe the situation in which you demonstrated the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.

Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The start date mentioned in the job advert is a tentative & the appointment of successful candidate will be subject to clearance of police and other checks including references/medical/educational and professional which all applicable.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.