View Vacancy - AUH/ DXB - UAE Corporate Services Officer A2(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Corporate Services Support

The British Embassies in Abu Dhabi and Dubai have a vacancy for a UAE Corporate Services Officer for a fixed-term contract of two (2) years.

The UAE Network is one of the Foreign, Commonwealth and Development Office’s (FCDO) most complex platforms, with 20 UK government departments represented across the Embassies in Abu Dhabi and Dubai, operating on a one team and single UAE platform basis. The jobholder will oversee the efficient administration of Corporate Services for the platform.

The key element of this role is to work alongside the UAE Corporate Services Management Team, offering support across a range of services in Estates, Finance and Procurement, HR, IT, and Government Relations/ Protocol. You will provide office management to the Director of Corporate Services (DCS) and Deputy Director of Corporate Services (DDCS). You will also be responsible for administrating a range of cross-cutting processes which support the effective delivery of Corporate Services and the running of a large team. Good organisational and communication skills and attention to detail are essential requirements for the job. The successful candidate will also need to demonstrate strong interpersonal skills as well as resilience in a busy and demanding work environment.

The jobholder will need to attend both Abu Dhabi and Dubai on a regular basis, but the exact permanent location and the number of days spent at each post will be agreed with the jobholder. They will, however, provide support to both posts regardless of their permanent location and regular travel between the two posts is required.


Duties and responsibilities:

  • Provide office management support to Corporate Services Management Team to ensure efficient and effective organisation of the wider section, including by supporting shared inbox management, organisation of meetings, minute taking, circulation of communications, etc.
  • Monitor and oversee enquiries from Corporate Services customers, delegating to the appropriate Heads of Sections.
  • Gather information on Corporate Services Service Level Agreements (SLAs), customer queries, tracking team expenses, and create management information reports for DCS and DDCS.
  • Manage and own information content on both SharePoint and MS Teams available to customers. Ownership of Corporate Services Charter, publication of a bi-weekly newsletter, and departmental mandates involving collaboration with Department Heads.
  • Management of the Corporate Services staff list and organogram. Ensure that the Corporate Services telephone tree is accurate to support crisis-related activities, including collaborating with wider Embassy Heads of Section.
  • Central office management and tracking of departmental Learning and Development (L&D), annual leave approval, tracking and welfare requirements for the Corporate Services department reporting to DCS.
  • Lead on logistics of the Embassy’s crisis plans for Corporate Services, ensuring arrangements are up to date and meet necessary requirements.
  • Assist with review and reporting of ongoing compliance in line with audit requirements, produce update reports on progress, and support implementation of change initiatives.
  • Manage delegated change improvement projects with oversight from DCS and DDCS.
  • Identify areas for improvement across Corporate Services function to develop new and innovative ways of working as one platform.
  • Manage other Corporate Services-related tasks allocated by the DCS and DDCS.

Key competencies required:

  • Delivering at Pace - Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
  • Collaborating and Partnering - Being a team player who creates and maintains positive, professional, and trusting working relationships with a wide range of people within and outside the organisation to help get business done. Working collaboratively, sharing information appropriately, and building supportive, responsive relationships with colleagues and stakeholders whilst having the confidence to challenge assumptions.
  • Managing a Quality Service - Valuing and modelling professional excellence and expertise to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising, and managing time and activities to deliver a high-quality, secure, reliable, and efficient service, applying programme and project and risk management approaches to support service delivery.
  • Leading and Communicating - Leading from the front and communicating with clarity, conviction, integrity, and enthusiasm. Managing and engaging with people in a straightforward, truthful, and candid way, and upholding the reputation of the organisation.
  • At least two (2) years’ experience working in an office management or executive assistant role.
  • Holds a degree level qualification or equivalent workplace experience.
  • Excellent customer service skills, with a key focus on communication (both written and oral) in English. Able to express ideas and messages clearly and concisely.
  • Strong organisational and analytical skills. Ability to organise and prioritise workload, organise records, and meet deadlines and changing priorities whilst maintaining close attention to detail and without compromising the quality of the work.
  • Team player, with proven ability in collaborating and supporting others to deliver results whilst also capable of working on their initiative and adapting to changing priorities.
  • Demonstrates courtesy and consideration in dealing with all stakeholders. Able to show discretion in handling any sensitive matters, with the trust of all involved.
  • Very good level of IT skills and proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).
  • Previous relevant experience either in an embassy/ foreign diplomatic mission or an international organisation, and/or in the delivery of Corporate Services.
  • Experience producing management information reports.
  • Familiarity with SharePoint and with using Oracle-based systems.
  • Project management qualification.
26 October 2020
Administrative Officer (AO)
Fixed Term, Full-time
38
24 months
Middle East & North Africa
United Arab Emirates
Abu Dhabi, Dubai
British Embassy
1
AED
11,108
3 January 2021
2 January 2023

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of leave per annum; on-site swimming pool, gym, and sports facilities (subject to COVID-19 restrictions).

Salary is at AED 11,108 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

Conditioned working hours are 38 hours per week. Standard working hours are from 07:30 to 15:06, including a lunch break of 36 minutes, from Sunday to Thursday.

The successful candidate should also be flexible in their approach to hours worked as these will also be dictated by operational needs and may involve working out of hours. Flexible working arrangements may be considered based on operational requirements and agreement with the line manager.

Travel between Abu Dhabi and Dubai is required for this role.

The successful candidate will be required to transfer their visa under the Embassy's sponsorship.

How to apply:

Interested candidates must attach 1) an updated Curriculum Vitae (CV) and 2) a covering letter stating how you meet the requirements of the role.

Your application must also include examples of when you have demonstrated the required competencies in the Competence-Based Questions section of the online application form.

Applications that do not include these information will not be considered.

Closing date for applications is at 11:55 PM UAE local time on 26 October 2020.

Applications received after the stated deadline will not be considered.


Process:

The recruitment process, including security clearance, is expected to take around two months.

Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances. 

 

The British Embassies in the UAE are an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.