View Vacancy - Pro-Consul

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Main purpose of job:

The main purpose of the role is to ensure delivery of professional and high-quality front-line services in line with FCDO guidance.

The Pro-Consul, will act as the first point of contact for consular customers, often working independently, reporting to the Vice Consul. They will also be required to work with senior management and Press and Communications teams at post and in the region, particularly during the Vice Consul’s absence.
The successful candidate will need to deliver professional and efficient consular services to British Nationals and other qualifying persons in Mexico.

The successful Pro Consul will play a key role in front-line, excellent, professional and efficient consular services delivery to all British nationals and other eligible persons, who travel to, transit or reside in, Mexico. This includes, but is not limited to: some notary services required by the Mexican authorities (namely affirmations for marriage), supporting the most vulnerable British nationals who may have been the victim of crime (including those who may have been raped or sexually assaulted); hospitalised; have been arrested or detained in Mexico; or require additional support due to mental health needs; as well as stakeholder management, outreach initiatives and liaising with other relevant FCDO sections across the Americas and worldwide Consular Network, making an effective contribution to the wider team.

Roles and responsibilities:

Assistance work, including crisis:

  • Provide consular advice and assistance to British Nationals and other qualifying persons, with a particular emphasis on those deemed vulnerable.
  • Perform required Notarial and Documentary Services according to guidance.
  • Assist with high profile and/or complex consular cases, maintaining communication with stakeholders externally (local authorities, NGOs, Civil Society and other Embassies) and internally including senior management and London.
  • Assist in meeting Consular Business Targets.
  • Build and maintain a good base of consular contacts through outreach programmes to assist with Consular cases and Crisis planning.
  • Participate in Crisis Exercises and prepare for possible deployment as deputy Consular Manager.

Outreach:

  • Help to establish and maintain a network of key contacts, such as government agencies, NGOs, other Embassies, etc.

Communication and administration:

  • Assist with Consular internal and external communications at post.
  • In the Vice Consul’s absence represent the Embassy at Consular meetings.
  • Work with the authorities on consular issues.
  • Undertake administrative and other self-management tasks.
  • Contribute to the management of the Consular Budget for Post.

Regional responsibilities:

  • Contribute to Consular Strategy and Policy input and respond to requests for information from Regional Management and London.
  • Participate in regional videoconferences.
  • Support other posts in the region by contributing to resilience, both remotely and deploying when required
  • Support our planning for the 2026 Football world cup and work and closely with our Embassies in the U.S.A and Canada.

Resources managed (staff and expenditure): 
•    Managing budgets (consular imprest, benevolent fund, consular fees) from time to time.

  • Higher Education in international relations, law, social sciences, psychology or other relevant field; 
    Excellent organisation, prioritisation and communication skills;
  • Should be a proactive and creative self-starter with strong interpersonal skills who has the ability to learn quickly;
  • Able to prioritise in a fast-paced work environment, working largely unsupervised, delivering to deadlines and agreed targets;
  • Have excellent communication and customer service skills, including an ability to support customers in traumatic or difficult circumstances 
  • Excellent interpersonal skills,  relating to relationship building both internally and externally to the British Embassy;
  • Computer literate, working with Microsoft Office and able to manage information effectively with available computer systems;
  • Language: fluent in written and oral English and Spanish.
  • Customer/Casework experience, especially dealing with vulnerable people;
  • Experience working in the government sector or with NGOs;
  • Good understanding of the Mexican government institutions and legal system.
Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together
19 June 2025
Administrative Officer (AO)
Permanent
38
Latin America and Spanish speaking Caribbean
Mexico
Mexico City
British Embassy
1
MXN
MXN $ 21,762.00
monthly
28 July 2025

Candidates must be able to live and work in Mexico in their own right at time of application.

Please ensure you answer all application questions in full as CVs will not be considered in the recruitment process until the interview stage.

The successful candidate will be subject to a security clearance and professional reference checks.

Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.  

Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

Learning and development opportunities (and any specific training courses to be completed):
•    Mandatory e-learning trainings such as management of information and inclusion and diversity;
•    Mandatory Essential Assistance Work training; 
•    Numerous additional learning and development opportunities available to job holder, in and outside of Mexico.

The nature of the job may include tasks that some may find distressing, such as prison, hospital and morgue visits. The successful applicant will need to have a high level of resilience.

It is very important that the jobholder be able to work without supervision and feel empowered to ask questions if they need further information.

Closing date of receiving applications is before 23:55 (Local Time) on 19th June 2025

All applicants must fully complete the online application form, including the sections for employment and educational details, experience, and behaviour-based questions. Only those applications that contain all required information will be considered. To ensure the sift process remains anonymous, please do not include any personally identifiable information in your application form.

All staff at the British Embassy and its Consulates in Mexico are expected to work towards the UK mission statement of Building a UK/Mexico partnership, which makes the world and us more prosperous and secure, and to embody the Embassy’s agreed values of Honesty, Respect, Inclusion and Professionalism. 

Benefits:

Guaranteed Monetary Benefits

  • 30 days Christmas Bonus per full year worked (pro rata on the first year).
  • 50% Holiday Bonus based on your annual leave entitlement, additional to your paid annual leave.

*For benefits purposes our year runs from 01 January to 31 December.

Other Monetary Benefits

You will be eligible to an annual Performance Related Bonus. Performance Pay is granted to employees who receive a full year’s performance appraisal and meet or exceed their performance targets.

*Our assessment period for appraisals runs from 01 April to 31 March of the following year.

Other non-monetary benefits

  • Social Security coverage under Mexican Law.
  • Private Medical Scheme which covers our employees, their legal dependants under the age of 25, and spouses/partner provided they do not receive additional medical services from another employer.
  • Entitlement of annual leave as follows:

From 0 to 1 year entitled to 16 days (Pro rata on the first year)

From 1 to 5 years of service increases to 25 days

From 5 years of service onwards increases to 30 days

14 Public Holidays including a combination of Mexican and British festivities.

Working Patterns

38 hour working week from Monday to Friday.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.