View Vacancy - AUS (Canberra) - IT Support Officer, B3(L)
The jobholder will be responsible for the Australia Network’s IT Microsoft Windows 10 and Office 2016 networks, standalone IT systems (predominantly Windows but small amount of MAC PCs), VOIP telephones, and other communications systems; liaising with the UK FCO Helpdesk and others as and when appropriate. They will also develop and lead on IT and technical equipment needs for business continuity and crisis response. Point of contact for embassy internal phone system (ECHO), video teleconference system and other technical systems. The successful candidate will have an important role helping design and implement IT policies, ensuring compliance by users with relevant rules and best practice, ensuring business resilience and continuity, regular maintenance and repairs and developing IT skills of staff and how they can best use the technology to improve business outcomes. Flexibility to work across time-zones and undertake interstate travel will be required.
The successful candidate’s primary role is to ensure that the FCO’s unclassified Firecrest and ECHO VOIP infrastructures and internet services are fully operational as well as supporting the design process and implementation of key Foreign Office led ICT projects. They will need to possess good analytical, interpersonal and customer service skills and be open to helping and supporting colleagues. Additionally, they will provide remote support (and if necessary on-site support) to other Posts in the Australia Network.
Position responsibilities include:
- Proactively maintain and support both Windows based (predominantly Windows 10) and non Windows based operating systems; including desktops, laptops and other IT items in use across the British Government’s network of posts in Australia located in Canberra, Sydney, Melbourne, Perth and Brisbane
- Maintenance of all internet networks (inc. HC Residence)
- Support and train the Deputy ITSOs across the Australia Network
- Delivery of ICT Manager strategy, including liaison with KTD regarding IT Change Requests
- Information Management Owner (IMO) for Australia Network
- Facilitate IT procurement and installation, including small system support to standalone systems
- Support and coordinate projects across the Australia Network
- Induct new staff onto the systems and provide basic IT training
- Provide a focal point for users’ IT related queries, resolving issues and educating users as appropriate
- Handling Australia Network ICT email inbox queries
- Management of ECHO system across Australia Network and mobile telephones (issue, stocks, audit control, bill settlement)
- Planned travel to all Australia posts to maintain IT networks, supplemented by remote “trouble-shooting” support and emergency visits
- Owner of Australia Network Sharepoint site, including site development
- Ensuring there is resilience across all IT, telephony and VTC assets and that faults are prioritised and promptly addressed including tasking of the part-time Deputy ITSO
- Lead of Tech Overhaul change management programme devising and implementing the change in IT and processes we will use to develop more flexible working
- Leading on the IT elements of business continuity and Crisis response planning and implementation
- Ensuring inventories and ensuring Security Operating Procedures are understood and enacted
- Making effective use of IT budgets including prioritisation and procurement
- IT induction for new staff
- Office machinery management & maintenance
- Identify areas of non-compliance and make recommendations to senior management. Develop improvement plans and monitor progress
- Provide IT support during events in the High Commission and Official Residence
Team Support
- Assist other members of the Corporate Services team as required
- Broad knowledge of IT Systems configuration/administration and experience of work in a similar environment. IT Windows Clients (particularly Windows 10,) MS Office, Sharepoint, Wi-Fi and hands on Networking and troubleshooting experience
- Ability to work with minimum supervision and with a broad range of customers
- Must be able to travel interstate for short periods
- Willingness and ability to review, develop, and improve existing systems
- Comp TIA A+ or equivalent qualification
- Strong communication and customer service skills including ability to explain technical information in an easy to understand way
- Flexibility and personal resilience
Salary is at AU$73, 686 per annum (paid out monthly), plus 11% superannuation.
Appointment is subject to an AFP records check and UK security clearance.
Due to the security clearance level required for this position, this vacancy is only open to Australian, American, British, Canadian and New Zealand citizens and must have the right to work in Australia.
Staff recruited locally by the British High Commission and its Consulates is subject to Terms and Conditions of Service according to local Australian employment law.
The British Government supports flexible working practices. Interstate applicants will be required to meet their own travel and relocation expenses.
Your application must be submitted before 23:55 AEST-Australian Eastern Standard Time (UTC/ GMT +10) on the day mentioned in the above field “Application deadline”
Applications must include a current CV.
Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.
Advertised start date is provisional and subject to completion of reference and security checks.
Kindly check your application centre or email regularly for any update on the status of your application.
This opportunity is closed to applications.