View Vacancy - Pro Consul

The British Embassy, Kuwait has a vacancy for the post of a Locally Engaged Pro Consul.

Purpose of the job:

The successful candidate who fills this position will have the ability to deliver a professional and efficient Consular service to British Nationals in Kuwait. The main purpose of the role is to ensure that distressed British Nationals receive a professional high quality service and advice provided is accurate, timely, consistent offered in a sensitive manner and in line with FCO guidance. This will include building up and maintaining contacts with local authorities and in the community. To provide notarial and documentary services, ensuring that all services and information provided is consistent, accurate and in accordance with FCO guidelines.

To take part in our communications effort, the successful candidate will work independently with minimal supervision, making operational judgements in consultation with local senior officers and Consular Directorate.

Duties and responsibilities:

Assistance

• Provide accurate advice and assistance to Distressed British Nationals (DBNs) and their families via face to face (pre-arranged meetings/walk-ins), the telephone or email on a range of issues including arrests, hospitalisations, missing persons, mental health, debt and employment issues, in a sensitive manner;
• To maintain accurate and concise Casebook records; and
• Possible out of hours requirement in emergencies.

Counter and Notarial Services

• Administering the CABS appointment system;
• Providing a range of counter services including notarial work;
• Cashing up and other financial requirements;
• Customer Correspondence

Communications and Stakeholder Engagement

• Take an active role in the prevention and communication work of the consular team including planning campaigns, producing materials and attending events;
• Actively seek out and manage partnerships with local authorities and the wider community

General

• Carry out other reasonable ad-hoc duties in support of the Consular function.
• To take part in the Embassy emergency planning and any response to a Crisis affecting UK citizens.  

Key Competences Required for the Job:

• Delivering at Pace: Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
• Managing a Quality Service: Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
• Collaborating and Partnering: People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
• Making Effective Decisions: Effectiveness in this area is about being objective; using sound judgement, evidence and knowledge to provide accurate, expert and professional advice. 

Essential:
• Fluent written and spoken English and Arabic;
• Minimum two years of work experience in a similar field.
• A degree level education in a relevant field.
• Computer literacy in all Microsoft Office Packages and accurate typing skills;
• A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision;
• Excellent customer care skills and the ability to respond to a range of customers needs;
• Good interpersonal skills;
• Travel within the Gulf region (and possibly further afield) maybe required for training and logistical purposes; and
• Consular work can sometimes be stressful and of a sensitive nature. The successful applicant will therefore be expected to maintain absolute consular confidentiality and impartiality.