View Vacancy - Consular Officer (CVP20.159)

Due to COVID-19, you may experience some delay in the progress of this recruitment campaign. We are working hard to minimise any disruption. You may find more information in the Additional Information section below.

The British High Commission in Nicosia is seeking to recruit a Consular Officer to provide high quality, professional and efficient consular services to visiting and resident British nationals in Cyprus. Be a fully engaged and a proactive member of the Nicosia consular team, the Greece/Cyprus Network and the wider Europe South Network, to contribute to the achievement of business plan objectives and full Consular Strategy delivery.

Roles and responsibilities:

Assistance (60%) – Provide consular assistance to British Nationals in all cases that might arise in the wider consular district. Maintain high level of awareness of consular policy and utilise appropriately and effectively the whole range of IT and other tools necessary to achieve a high standard of customer service, with a view to consular excellence. Print Emergency Travel Documents. Provide appropriate and cooperate fully with local and wider team, including the Consular Contact Centre and Global Response Centre, if and when a case requires it.

Policy & network projects (10%) – Take responsibility for and lead on implementation of consular policy/network projects, following consultation with Vice Consul, aiming to improve our services. Take part in Greece/Cyprus network and regional projects and events, as and when necessary. Engage appropriately with local and wider regional consular team/s. Share and communicate through local and regional channels.

Influencing and External Stakeholder Management (15%) – Build and maintain relationships with local authorities and services (such as police, prison, court, social services, hospitals, local administration, etc). Be proactive in liaising and partnering with local interlocutors as and when possible, to show a modern and professional service, working to proactively inform and safeguard British nationals.

Corporate management responsibilities (5%) – Receive customer payments in accordance with FCO regulations. Report to Vice Consul for authorising purposes, as necessary. Ensure all post information is current and visible on appropriate internal and external platforms.

Personal Learning and Development (5%) – Take responsibility for carrying out a Personal Development Plan for the short and medium term, based on business and personal learning needs.

Crisis (5%) - Take responsibility for maintaining and testing crisis IT and other equipment. Ensure information on the Crisis Management Plan is current. Participate in post and network crisis exercises. Be a confident Crisis Hub user.

• Verbal and written proficiency in English;
• Good knowledge of Microsoft Office applications;
• Excellent communicator, strong outreach and networking skills across multiple interlocutors;
• Excellent time management and organisational skills; the ability to work without close supervision;
• Willingness and ability to travel occasionally within the wider European consular regional network and to work out of hours at short notice, if required;
• Previous experience in a customer facing role and ability to respond to a wide range of customer needs;
• Resilience and resistance to trauma; ability to cope with the challenging nature of consular work.