View Vacancy - UKVI Office Manager for Istanbul (TUR19.439)
The British Consulate General in Istanbul is part of a worldwide network representing British political, economic and consular interests overseas and is looking for a UK Visas and Immigration (UKVI) Office Manager for its UK Visas and Immigration (UKVI) section.
UKVI is the overseas arm of the UK's immigration control. Istanbul is one of the busiest Visa Sections in the world and processes applications made in Turkey, Central Asia, South Caucasus, Tel Aviv and Northern Cyprus. We are committed to providing a first class service, and are expected to be flexible, and to make fair and defensible decisions on visa applications quickly, balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control.
The main purpose of this job is related to office management, in what relates to:
- Motivate and support visa section staff through effective line management, by providing and ensuring regular dialogue and open communication, and ensuring correct levels of staffing;
- Promote and uphold high professional standards, leading by example when dealing with enquiries and answering correspondence relating to Operational and Business Support activity;
- Manage resources proactively to ensure an effective response to changing demands and priorities, including through active change management;
- Ensure all management controls are in place and checks are carried out in accordance with Best Practice guidelines and that statistical returns are fully and correctly completed within time limits.
Moreover, it will also include:
- Direct Line Management of support staff and countersigning officer role for those in line management chain with teams;
- Liaison with local and Regional Teams to provide support for local recruitment campaigns, HR issues and induction for new staff;
- Complete monthly administrative returns and any other statistical returns as required;
- Approving expense and procurement charges on appropriate computer systems;
- Working collaboratively with the local and Regional management teams as well as the People Committee to ensure delivery of commitments under the regional Delivery and Change Plan – specifically Great Place to work/Operational Excellence, Customers, Digital Delivery and Resources;
- Liaison with Corporate Services on office maintenance and the “Green” agenda;
- Liaison with the Regional and Local training teams to ensure all staff comply with Mandatory and Annual training requirements and up keep an up to date a register of training activity;
- Liaison with IT Support Officers on creation, and deletion of user accounts and distribution lists and maintaining an accurate asset register;
- Working with the Customer and Commercial teams to assure Management Information and contractual obligations are met;
- Engage proactively with the Supplier Relationship teams to obtain and consolidate Customer Insight;
- Assist with the maintenance and delivery of Internal Communications.
- Fluency in English (both oral and written);
- An excellent team player with experience in office management and in managing teams;
- Able to work under pressure as part of a large team and complete tasks to an agreed standard;
- Play a multifunctional role and maintain flexibility and rotate between units and various tasks as required;
- Able to remain customer focused, polite and courteous under pressure;
- Able to manage own workload with minimal supervision;
- Experience in Microsoft Office applications, in particular Word and Excel;
- Flexible and positive about working in a forward thinking, modern and motivated department, which is working at the forefront of visa work.
- Experience in HR;
- Experience in working in an international or governmental organisation
- Experience in Customer Service Management.
This is a full-time permanent contract, for 5 working days (36.25 hours net) per week.
The monthly salary for this position is 2,602.41 USD gross B3 level. Please note that staff members are responsible for paying any income tax required by local law.
All applicants should have the right to live and work in Turkey. The British Consulate General does not sponsor for work permits.
The successful candidate will be subject to professional background check, security clearance and a probation period of 2 months.
Staff recruited locally by the British Consulate General is subject to Terms and Conditions of Service according to local Turkish employment law.
British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference. We are committed to developing a learning organisation that enhances business performance, maximises our staff’s potential and encourages staff innovation and development.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Consulate General will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
This opportunity is closed to applications.
