View Vacancy - HK- IT Support Officer A2(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services

Main Description of Job

This is a key role in the support of all users of the British Consulate-General’s IT network.

Working as part of a team of two IT Support Officers within the Corporate Services Team, to ensure that the network runs smoothly, helping users to resolve IT issues and to get the most from the system. Provide support to the wider Corporate Services Team on finance, procurement, and HR issues as required. The position will require a proactive approach to ensure that work is undertaken efficiently and the successful job holder will need to have a flexible approach to their work and working schedule.


Roles and Responsibilities:


First line support for Consulate General’s primary Windows networks with approximately 100 users. (40%)

  • Anticipate and respond to user support requests in a timely and professional manner; troubleshoot and resolve user problems; provide ad-hoc training to users to help them make the most of the system; manage user accounts and access to the system; escalate problems to IT colleagues in the UK as appropriate. 

Hardware and network infrastructure support. (25%)

  • Troubleshoot and resolve hardware and network problems; escalate problems to IT colleagues in the UK as appropriate; rebuild, repair and replace faulty equipment; upkeep of hardware inventory. 

Management and support of non-business critical and PAG systems. (20%)

  • Manage user accounts and access to smaller Windows networks; management and support of hardware, software and network infrastructure; help set up rooms and equipment for presentations; provide support for users working on Partners Across Government (PAG) systems as required. 

Management of the BCG’s SharePoint site. (5%)

  • Maintain and support the Consulate-General’s internal SharePoint pages. 

Corporate Services. (5%)

  • Provide general administrative support to other members of the Corporate Services Team (including covering absences) and involvement in the wider Corporate Services work (e.g. finance, procurement, HR). Compile and present monthly statistics of IT help desk requests.

Corporate Activities. (5%)

  • Crisis Management/Business Continuity: Supporting the Logistics Lead. Maintaining the Consular Emergency Kit IT, including the bi-monthly testing of the equipment.

Other:

  • Contributing towards the mission wide activities.

Essential on arrival:

  • Strong IT skills (hardware, software and services) supported by IT related qualifications with some experience in IT support;
  • Strong Knowledge of IT applications and MS Windows;
  • Excellent customer service skills;
  • Experience providing administrative support to wider teams.

  • Experience in providing IT helpdesk support.
1 June 2017
Administrative Officer (AO)
Full-time, Permanent
41
Asia Pacific
Hong Kong SAR
Hong Kong SAR
British Consulate General
1
HKD
17,264
1 July 2017

All applications must be received before 23:55, 1 June 2017 (Thursday)

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above. 

We encourage applications from fresh graduates.

The British Consulate-General in Hong Kong does not provide visa/ work sponsorship. Applicants must have an appropriate residence status in Hong Kong to be considered. 

 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.