View Vacancy - Decision Support Officer AO - (52/22 PTA) - F

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

Main purpose of job:

To provide valuable support to the visa application process by conducting mandatory checks/referrals on visa applications, liaising with colleagues in the UK on mandatory checks to ensure that applications are processed in a timely manner.  Act in accordance with the Code of Conduct and Home Office Values at all times. 


Roles and responsibilities:

  • Undertaking mandatory checks in line with operating procedures
  • Monitoring workflow to ensure that all checks are within the specified ‘lifespan’ of a check
  • Printing relevant reports from the UK and linking/updating computer records
  • Managing corrections to biographic details, sending off referrals to the UK and linking responses   
  • Managing the processes involved in issuing non-standard vignettes
  • Daily oversight of one team member, working in conjunction  
  • Good communication with excellent spoken and written English
  • Computer literacy with accurate typing skills of at least 25 words per minute
  • The ability to work quickly and reliably with little supervision to meet challenging targets
  • Ability to work well under pressure
  • Excellent team players - this is an all for one, and one for all environment
  • Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is working at the forefront of visa work.  We are committed to improving standards and procedures - and we are looking for like-minded employees
  • It is extremely important that the successful candidate is adaptable and shows a willingness to undertake a variety of tasks in a busy environment. There may be the need to work flexible hours. 
  • A positive attitude is essential as is the ability to work as part of a team.
Seeing the Big Picture, Managing a Quality Service, Delivering at Pace, Communicating and Influencing
1 December 2022
Administrative Officer (AO)
Fixed Term
36.5 hours
12 months
Africa
South Africa
Pretoria
British High Commission
1
R 242,848.44 plus R 56,041.92 responsibility allowance per annum
5 January 2023
1 January 2024

Learning and development opportunities (and any specific training courses to be completed):

In house training and mentoring will be given

Use of Visa Management databases and tools

Training in document security, information protection, keeping children safe, all aspects of Entry Clearance decision making, equality and diversity.

The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.

  • Once you have successfully completed your probation the British High Commission will contribute 9 % of your monthly salary to a Provident Fund.
  • Annual leave entitlement of 25 days
  • Working hours per week of 36.5

Security Clearance Level required: SC

Please note that only nationals of UK, USA, Canada, Australia, New Zealand who have resided in these countries within the last five years are likely to meet this requirement.

  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. 
  • The responsibility lies on the successful candidate to:
  • Obtain the relevant permit
  • Pay fees for the permit
  • Make arrangements to relocate
  • Meet the costs to relocate 
  • The British High Commission do not sponsor visas/work permits except where it may be local practice to do so. 
  • Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
  • Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles. Please note:  AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.