View Vacancy - IT & Admin Support Officer (05/20 LOS) - AU

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Policy & Political roles)
Private Office

Due to COVID-19, you may experience some delays in the progress of this recruitment campaign. We are working hard to minimise any disruption.


Main Purpose of the Job:


This is an exciting multi-hatted role at the heart of the British Deputy High Commission.  Main responsibilities include providing administrative support to the Deputy Head of Mission and Head of Corporate Services; and joining the IT Support Officer Team to support all the teams at the British Deputy High Commission with general IT support.


Main Duties and Responsibilities:

Personal Assistant: 

  • Provide administrative support to the Deputy Head of Mission and Head of Corporate Services (diary management, event planning and travel bookings)
  • Support the Deputy Head of Mission with planning internal events for all teams at the British Deputy High Commission (BDHC) and with internal communications

 

 IT Support Officer:

  • Create, manage and upgrade IT accounts
  • Manage distribution lists, WhatsApp groups and shared mailboxes
  • Assist train BDHC staff on new software, such as Microsoft Teams
  • Manage Lagos IT Helpdesk Mailbox and our internal customer service software, Lagos Enquirer
  • Work closely with the IT Helpdesk at the Foreign and Commonwealth Office logging and managing calls and ensuring our Service Level Agreements are met
  • Responsible for IT supplies and managing the IT equipment store, ensuring inventories are up to date and we have enough stock
  • Set up and manage standalone IT terminals (systems not on our internal network) across the BDHC
  • Help manage the move of IT equipment and systems from our current office to our new premises (from 2021)

Resources Managed (Staff and Expenditure):

  • Manage the IT equipment store
  • Proficiency with Microsoft Office 365 applications including Microsoft Outlook, Office Online, SharePoint, Teams, Microsoft Excel, Flow, Microsoft Visio, OneNote, Microsoft PowerPoint.
  • Foundational understanding of Data Networking.
  • Microsoft Active Directory
  • Ability to touch type
  • ITIL V4 Foundation certified
12 March 2020
Administrative Officer (AO)
Fixed Term, Full-time
36
12 months
Africa
Nigeria
Lagos
British Deputy High Commission
1
NGN 405, 972
1 April 2020
31 March 2021
  • All applicants must be legally able to work in Nigeria with the correct visa/status or work permit.
  • The British Deputy High Commission in Lagos is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
  • Employees recruited locally by the British Deputy High Commission in Nigeria are subject to Terms and Conditions of Service according to local employment law in Country.
  • Spouses/registered partners of UK Based Staff are able to work within the BDHC but their salary will be abated at the appropriate tax rates.
  • Reference checking and security clearances will be conducted (It would be advantageous to hold or have held security clearance approved by the FCO)
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.