View Vacancy - Entry Clearance Assistant (16/21 LOS)
Main purpose of job:
- Print visas according to manifests sent from the UK decision-making teams. Assure the security and integrity of visa writing processes according to UKVI policy and guidance
- Manage the content, security and integrity of the passport bank to assure an organised and efficient process according to guidance
Roles and Responsibilities:
- Process the printing of documents for cases sent by the UKVI Decision Making Centres (DMCs);
- Manage the content, security and integrity of the passport bank to assure an organised and efficient process according to guidance and security procedures;
- Undertake enrichment activity requests, following up cases and responding to DMCs in a timely manner. All calls and transcripts are completed professionally and to a high standard;
- Receive, record and follow through to resolve all overturned cases, and manage the Keep My Passport service by commenting on databases and liaising with our commercial partner in line with agreed procedures;
- Manage the dispatch process and resolve any complaints or service failures to the VAC, and escalate ongoing problems to a Team Leader;
- Manage logistics for UKVI staff and guests: arrange hotel booking, flights and transport arrangements for official travel in and out of Lagos;
- Perform other ad-hoc duties at special request to support British Deputy High Commission and UKVI business delivery
- Good standard of IT
- Excellent written English skills
- Level of language required: Proficient in English
- Previous experience working in a Visa Section or official Government office
Learning and development opportunities (and any specific training courses to be completed):
Learning and Development opportunities will be available to the successful applicant.
An analysis of training needs will be discussed between the successful candidate and line manager
- Please check your application carefully before you submit, as no changes can be made once submitted.
- Applicants who have met the minimum requirements for this role, but not offered a position may be held on records and invited for future vacancies that may become available within six months of the closing date of this application.
- The British Deputy High Commission in Lagos is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
- Employees recruited locally by the British High Commission in Lagos are subject to Terms and Conditions of Service according to local employment law in Nigeria.
- Spouses/registered partners of UK Based Staff are able to work within the BDHC but their salary will be abated at the appropriate tax rates.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
- The responsibility lies on the successful candidate to Obtain the relevant permit; Pay fees for the permit; Make arrangements to relocate; Meet the costs to relocation
- The British High Commission does not sponsor visas/work permits except where it may be local practice to do so.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
- Reference checking and security clearances will be conducted
- The British High Commission will never request any payment or fees to apply for a position
This opportunity is closed to applications.