View Vacancy - Estates Communication Officer (20/18 ABJ)
Main purpose of job:
To provide prompt and effective Help Desk support, professional Customer Service and communications on behalf of the Abuja Estates Team.
Roles and responsibilities:
- Manage the Estates helpdesk and maintain regular and effective communication with relevant stakeholders (i.e. Customers, Estates Team, CS management and the wider office).
- Raise work-requests for reactive and planned preventative maintenance tasks within agreed authority
- Monitor and report on service level agreements both internally and externally and compile monthly Estates KPIs
- Monitor, acknowledge and reschedule rejected works from officers and communicate as appropriate
- Ensure all work requests received are logged correctly, timelessly, and disbursed to the appropriate sections of the Estate Team
- Maintain the works request data base, monitor active works-request dashboard and report daily progress to the relevant Estate managers and TWS.
- Calculate cost of materials and man-hours used on each property and produce monthly expense reports
- Monitor works requests to ensure timely completion as specified in the Corporate Services Charter.
- Handle all internal and external communications for the Estates team and maintain proper records of this for audit purposes.
- Carry out any other duties as required, or directed by the Estates/FM Management Team
- Candidates must have a relevant first degree as a minimum.
- He/she must be a self-starter able to work with minimal supervision and have proven communications and customer service target driven experience, preferably in the commercial world.
- He/she must have sound knowledge of the local business environment/practices and excellent communication (written and oral) and presentation skills.
- In addition, he/she should have significant experience in people management, work scheduling and organisation and demonstrate strong I.T and problem solving skills.
- Capable of working quickly and accurately (attention to detail)
- Experience of working in a high paced environment
- Training / Qualifications in Communications
- Training / Qualifications in Customer Service
Please complete the application form in full as the information provided is used during screening.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- The British Deputy High Commission will never request any payment or fees to apply for a position.
- Employees recruited locally by the British Deputy High Commission in Lagos are subject to Terms and Conditions of Service according to local employment law in Nigeria.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
- The responsibility lies on the successful candidate to;
Obtain the relevant permit
Pay fees for the permit
Make arrangements to relocate
Meet the costs to relocation
- The British Deputy High Commission does not sponsor visas/work permits except where it may be local practice to do so.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
- Reference checking and security clearances will be conducted on successful candidates
- Please log into your profile on the application system on a regular basis to review the status of your application.
This opportunity is closed to applications.