View Vacancy - CBP - Pro Consul A2

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Consular work is extremely rewarding, helping people when they most need it. It is also challenging and requires personal resilience. 

As a Consular Officer you will provide consular services to British nationals, including issuing emergency travel documents and providing advice and assistance to British nationals who experience problems in Cambodia.

The role involves ensuring that these services are delivered in line with the Foreign and Commonwealth Office (FCO) Consular Strategy, consular guidance and Customer Charter.  

What will the jobholder do?

Manage a full range of casework for British people requiring consular assistance in Cambodia, ensuring that clients’ needs are assessed according to guidelines and cases are planned and delivered in line with FCO policies and local procedures. 

Effectively manage and prioritise caseload, maintain timely and accurate records using the FCO’s consular casework IT system.  Where necessary, travel within Cambodia to provide assistance directly to the customer.

Supporting British people who have been hospitalised by advising them of the options available to them (or their family), monitoring their welfare including visits where appropriate.  Advise the patient, their friends or family on local procedures and liaise with medical staff and relevant authorities and medical/insurance providers.

In the event of a death of a British person in Cambodia, assist the bereaved next of kin by explaining local procedures, liaising with international undertakers and relevant local authorities.

Support British people who have been arrested in Cambodia by providing information about local procedures and legal service providers, undertake regular visits to monitor their welfare and liaise with the authorities on any welfare matters or health referrals in line with the international standards.  Undertake urgent visits as required.

In addition, provide assistance to British people who are:

  • Victims of serious crimes, such as assaults or sexual violence.
  • Experiencing mental health or addiction issues.
  • Experiencing financial difficulties.
  • Involved in crisis or emergency situations (sometimes requires unsociable working hours).
  • Requiring general consular information and advice, in person by telephone or via email.
  • Excellent interpersonal and communication skills with a strong customer service focus.
  • Experience of dealing with non-Cambodian customers.
  • Ability to follow detailed procedures and guidelines in making judgements and solving problems.
  • An ability to deal sensitively and empathetically with difficult situations and people in distress.
  • Flexible, resilient under pressure and decisive with a proven track record of delivering results to a high standard within tight deadlines
  • Ability to liaise with and manage relationships with external contacts.
  • Occasional requirement for travel around Cambodia outside work hours.
  • Experience or understanding of life in the United Kingdom and British culture.
  • Understanding and experience of consular work or similar
3 January 2018
Administrative Officer (AO)
Full-time, Permanent
35
Asia Pacific
Cambodia
Phnom Penh
British Embassy
1
USD
1000
1 February 2018

The British Embassy offers a competitive remuneration package, including salary and benefits, leave entitlement, and training opportunities.We offer a salary starting from USD 1,000 per month , great terms and conditions and working environment, together with specialist overseas training.

We also offer 18 days of leave entitlement per annum in pro rata.

Staff recruited locally by the British Embassy Phnom Penh is subject to Terms and Conditions of Service according to local employment law.

Employment offers are subject to the successful clearance of pre-employment and security checks.

You must be eligible to work in Cambodia. No accommodation or relocation expenses are payable in connection with this position.

lf you are planning to relocate for this position, please ensure that you have thoroughly investigated living and working in Phnom Penh and all related costs before submitting your application.

All applications must be received before 11:55PM (Phnom Penh local time) on 3 January 2018.

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.