View Vacancy - Consular Assistant (ETD Centre) for Madrid (ESP18.607)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Consular Network in Spain is part of a world-wide network, representing British political, economic and consular interests overseas and is now looking for a Consular Assistant.

Consular assistance is a FCO priority and issuing Emergency Travel Documents (ETD’s) is a large part of the assistance offered to British nationals whilst working or travelling overseas. Working in a busy team, your global role will primarily be the processing of applications and production of ETDs for British Nationals whose full validity passport has expired, been damaged, lost or stolen  or is otherwise unavailable and need to travel urgently. The vast majority of these will have been online applicants and will not attend the Consulate. This will include checking documents and assessing applicant’s eligibility; taking payments for applications; data inputting and processing applications; printing Emergency Travel Documents and organising courier delivery; liaising with customers, usually by email or by phone but some face-to-face contact; interviewing some applicants by video link or occasionally face-to-face or by phone; and liaising with consular colleagues and a third party courier company.

In more detail, main responsibilities are:

  • Using Consular and Her Majesty’s Passport Office systems to:

            - check applications and supporting documentation;

            - request additional supporting documentation information;

            - check applicant’s eligibility;

            - process payments, where relevant;

            - enter supplementary information for the ETDs;

            - issue ETDs within Consular agreed service levels.

  • Liaison with customers throughout the ETD process, where it is relevant;
  • Liaison with posts and couriers;
  • Preparation of ETDs for courier delivery/customer collection;
  • General office duties including ETD stock management.
  • Fluency in English to C level (according to Common European Framework of Reference for Languages), verbal and written, with excellent communications skills;
  • IT literacy;
  • Attention to detail;
  • Previous experience of working in a team effectively;
  • Good organisational skills to deliver within required timescales;
  • Customer service skills with 3 years experience minimum.
  • Knowledge or experience of working in consular services;
  • Previous experience of data entry and checking documents;
  • Previous experience of interviewing customers;
  • Previous experience of working in a global delivery operation.
28 October 2018
Administrative Assistant (AA)
Full-time, Permanent
37.5
Europe, Eastern Europe & Central Asia
Spain
Madrid
British Embassy
5
EUR
22,962.78
10 December 2018

This is a full-time permanent position and the working hours are 37.5 hrs per week. Shift rotation basis, varying work schedule each week Monday through to Sunday including unsociable hours and public holidays. The exact working hours and shifts will be laid down by the British Embassy in Madrid but the centre is open 24/7 and working patterns will reflect this.

The successful candidate is subject to a confirmation of a background check, security clearance and the successful completion of a probationary period.

The successful candidate will be enrolled in the Spanish Social Security Scheme and will therefore not be entitled to any gratuity from the Embassy based on gross annual salary.

The Embassy is a Diplomatic Mission with tax exempt status and does not collect taxes for other States. Employees are fully responsible for payment of Spanish income tax at the legally required rate. Staff recruited locally by the British Embassy in Spain are subject to terms and conditions of service according to local Spanish employment law.

Visa / passport requirements: must currently hold the independent right to live and work in Spain and be prepared to ensure that right remains throughout the scope of the contract.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

FCO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCO will not meet the costs connected with relocation if offered a position.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.