View Vacancy - MNL - Payments Team Lead

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
GTPC (Global Transaction Processing Centre)

To lead operational delivery of the payments processing service to Posts in Asia Pacific, MENAD, EECAD, SAAD and Africa providing payment services to 134 posts, overseeing the accurate and timely processing of approx 11,000 payments a month on Oracle and providing banking facilities for 56 posts. 

 

Drive the performance of the team (12 staff), monitoring and enhancing productivity, building a culture of continuous improvement to not only meet, but exceed the service standards set by the Service Level Agreement while working to improve financial compliance across the FCO.

 

Operational Management

  • Lead operational delivery of a “best in class” Payments processing service ensuring all payments are settled according to the Service Level Agreements.
  • Identify, develop and deliver solutions to improve payment transaction processing efficiency by analysing volumes, KPIs, types of payments and other metrics to identify any weakness and take action to address and improve scores. Report on metrics as required and ensure workload plan is being completed daily.
  • Actively manage payment’s team compliance with financial guidance in particular P2P handbook, Challenge and Escalation procedures and Audit recommendations. Using performance management, training and changing processes if necessary to ensure compliance. Provide operational input to the development of new policy relating to this area.
  • Actively manage payment processing errors and bank rejections, developing and delivering solutions to reduce the number of transactions requiring re-work.
  • Actively manage Aging items by analysing weekly all Aging reports developing and delivering solutions to reduce the number of aging items.
  • Conduct regularly spot checks of data ensuring all data is stored correctly, weeded regularly and shared according to Data management controls as per Information Management guidance. Address any non compliance directly with team.
  • Alert Head of GTPC to any non compliance to guidance or SLAs/KPIs and customer queries which can’t be resolved explaining what actions have already been attempted and make recommendations for what actions should be taken by senior management to address the problem.
  • Act as Hiring Manager for the Payment team actively conducting workforce planning to ensure positions are filled promptly, leave is evenly distributed and there are no staffing gaps.
  • Perform other duties as requested by the Line Manager.

 

Stakeholder Engagement

  • Develop the Customer interface, building the relationship with key contacts at Posts working collaboratively to improve service delivery. Report on operational performance of Post against KPIs in payment area. Take prompt remedial action to address areas of under-performance, engaging at DHM level if necessary, to highlight any non compliance providing support and guidance to ensure processes are well understood.
  • Act as 3rd stage escalation for any customer issues resolving and investigating complex queries as necessary.
  • Co-ordinate and meet regularly with other P2P teams to reduce the time spent moving transactions between teams and discuss new initiatives to simplify processes.
  • Work closely with colleagues in GTPC MK to ensure processes are aligned enabling and practicing seamless handovers for BCP purposes.
  • Work closely with others teams such as HR Payroll Hubs, Procurement, RMD and Strategic Banking on areas of joint concern keeping up-to-date on key initiatives and working together to ensure smooth transitions between teams to minimise processing time and reduce errors.  
  • Meet monthly with Customer Engagement team to review feedback received for payments team, analysing survey results and other feedback to looks for ways to improve the service to customers.

 

Continuous Improvement

  • Report to Head of GTPC on any incidents identifying corrective and preventative measures to ensure no similar incidents occur. Take action to implement preventative measures and ensure team is aware and adhering to any new measures.
  • Proactively identify improvements in the payments processes to drive more efficient and less costly processes while taking into account customer feedback. Prepare papers for the CSC Board to recommend new processes while identifying and mitigating risk. Ensure recommendations are consulted and agreed with others affected teams such as Payment MKs.
  • Promote and encourage innovation within the team fostering a positive change culture within the team.

 

Staff Management

  • Ensure all staff are managed according to Performance Management guidance with monthly one-on-ones, SMART objectives, timely MTRS and appraisals and complete at least 5 days development a year.
  • Ensure all staff are aware of and adhering to financial guidance providing clear instruction and training on any new process while updating staff regularly on outcomes from Incident Management meetings. Maintain staff motivation ensuring staff are recognised and rewarded for accurate and timely processing while dealing quickly to address any performance issues ensuring workload is fairly distributed. 

 

Learning and Development

  • Commit at least 5 days each year for job shadowing, rotations, attending meetings and training.
  • 5 years management experience of managing a large team
  • 5 years of operations experience
  • Experience of delivering change in a customer-facing and results oriented environment
  • High level of IT skills with minimum MS Excel to Level 2
  • Understanding of Purchase to Pay
  • Reporting/analytic background
  • Finance qualification
  • Oracle experience
  • Six Sigma Green Belt
  • Familiarity with accounting processes at Post and in Prism
  • Previous accounts payable experience
  • Customer service background
26 November 2017
Higher Executive Officer (HEO)
Fixed Term, Full-time
36
Asia Pacific
Philippines
Manila
British Embassy
1
PHP
87,140 plus guaranteed 13th and 14th month pay
3 January 2017
2 January 2018

The British Embassy offers a competitive compensation package, 36-hour work week, guaranteed 13th and 14th month pay, 20 days paid annual leave (calculated on a pro-rata basis if the service period is less than one full year), extensive medical insurance, life insurance, and access to a guaranteed 5 days of learning opportunities a year.

 

This is being advertised as a full time, fixed term position for one (1) year, with possible renewal, linked to the British Embassy’s Local Staff C4 grade.

 

No accommodation or relocation expenses are payable in connection with this position. You must have work authorisation for the Philippines in order to apply.

 

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila are subject to Terms and Conditions of Service according to local Philippine employment law.

 

Candidates are expected to have a valid NBI Clearance and passport.

All applications must be received before 26 November 2017 at 23:55 Philippine Standard Time.

 

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. We regret to advise that we will only be contacting short-listed candidates. Applicants called for an interview will be assessed on the core competencies listed above.

 

Interviews for this position will commence during the week of 11 December 2017.

 

The successful candidate should be able to start as soon as possible.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.