View Vacancy - Caseworker (Pro-Consul, Consular Section) DEU555

The British Embassy Berlin is looking for an independent, well organised and proactive Caseworker to support their consular team. The job holder will be providing consular assistance and services to British nationals in the consular district of Berlin, as well as supporting the consular teams in Munich and Dusseldorf. We’re always happy to welcome new colleagues who join us to create even better consular support throughout our region.

What you can expect

The main part of your job will be to provide consular assistance to distressed British nationals, including visiting prisoners, dealing with people in hospital or victims of crime. You will be responsible for handling individual cases from start to finish, using different assessment tools to determine appropriate assistance. This involves liaising with German and UK authorities, charities, and other stakeholders (police, prisons, social services, public prosecutors, shelters, NGOs, psychosocial counselling).

The position is varied and will provide opportunities to develop working contacts for consular assistance, where necessary. You will also be able to participate in prevention campaigns and support the wider efforts in the DACH region (Germany, Austria, Switzerland) as well as having the chance to take part in post crisis preparedness efforts, activities and deployment in case of a crisis. Effective cross-section collaboration will help you achieve this. The consular caseworker role is very rewarding, but you will also come face-to-face, and have to provide support to distressed people – in shock, grieving and in crisis situations – you will need a good level of resilience to deal with the variety and pace of work. You will find a strong, experienced team willing and able to guide and support you in your work and development.

Part of your duties as a caseworker will also include accepting Emergency Travel Document (ETD) applications and processing them, as well as handling correspondence, enquiries in person and on the phone, organising events and travel and some administrative tasks.

We are especially looking for:

- Prior experience in a customer facing role

- Experience in dealing with distressed people

- Knowledge of social work

What we offer

We offer an exciting opportunity to work in a modern international work environment in the heart of Berlin. You will be working for a leading government organisation, which values and supports your personal and professional development. Beside that we offer a competitive salary with an attractive compensation package. And who knows, if you’re lucky you might even meet Her Majesty, The Queen.

Who we are

The consular team in Berlin is part of the wider EuroAsia consular region that includes twenty-nine countries. The British Embassy in Germany is part of a world-wide network, representing British political, economic and consular interests overseas.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications form people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. Every staff member works closely with the different sections of the British Government’s Germany network, to support its positive working environment and actively participate in the Learning & Development efforts.

-  Previous experience in a customer service facing role and the ability to respond to a wide range of customers’ needs;

- Fluent English and German (both written and spoken, minimum of C1 level for CEFR framework*).

- Good communication, interpersonal and team working skills;

- Good telephone manner and communication skills;

- Flexibility, resilience, patience, and the ability to deal with difficult situations, including out of hours and in an emergency or crisis;

- Excellent organisational and time management skills;

- Adaptability and a positive mindset towards change and working as part of a wider team;

- Self motivated and able to work effectively and proactively without close supervision;

- Ability to display a high level of discretion and responsibility;

- Good understanding of social media platforms and communication;

- Very good IT skills, especially MS Outlook, Word, PowerPoint and Excel.