View Vacancy - AUH - Entry Clearance Assistant (temporary contract) A1(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

The British Embassy Abu Dhabi has vacancies for Entry Clearance Assistants (ECA) on temporary contracts starting April 2019. These are fixed term contracts for a period of six (6) months in response to seasonal demand.

The objective of this role is to provide administrative support to the Entry Clearance Officers and Managers in providing a high quality efficient visa application processing system to meet published customer service standards.

 

Main duties and responsibilities:

  • Oversee the visa application delivery/ collection process from the Commercial Partner (CP).
  • Upload visa application data to the Proviso computer system, amending biographic data as necessary to achieve 100% accuracy with printed records whilst meeting agreed benchmarks.
  • Conduct local alert and sponsor checks on 100% of applications.
  • Review visa application details/ supporting documents and linking applicant history.
  • Effective use of the streaming tool.
  • Complete risk assessments and document verification.
  • Complete vignette production when cleared, trained, and required to do so.
  • Accurately respond to electronic, phone, and written enquiries from customers and other stakeholders within benchmark timescales and in line with customer service standards.
  • Assist with coaching for new entrant ECAs as directed by the Team Leader and Operational Supervisor.
  • Participate fully in the appraisal process.
  • Participate in ad hoc tasks in support of specific activities or projects or to cover absences on other desks as directed by the Team Leader.

Key competencies required:

  • Delivering at Pace - Focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. Working to agreed goals and activities and dealing with challenges in a responsive and constructive way.
  • Managing a Quality Service - Being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. Effectively planning, organising and managing time and activities to deliver a high quality and efficient service.
  • Leading and Communicating - Able to communicate with clarity, having strong telephone and verbal communication skills and ability to write clearly and concisely. Good listener with confident communication skills.

The ideal candidates should possess the following qualifications, skills and experience:

  • Excellent spoken and written English skills.
  • Computer literate with accurate typing skills of at least 25 words per minute and experience of Microsoft Office applications.
  • Proven ability to work quickly and accurately in a target driven environment, prioritising key tasks as necessary.
  • Adaptable and flexible with a positive attitude to change.
  • Ability to work quickly and reliably with little supervision, and meet challenging targets on a daily basis.
  • Ability to work effectively in a team environment.
  • Ability to speak Arabic or Farsi.
22 September 2018
Administrative Assistant (AA)
Fixed Term, Full-time
38
6 months
Middle East & North Africa
United Arab Emirates
Abu Dhabi
British Embassy
10
AED
8,526
1 April 2019
30 September 2019

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: 25 days of annual leave per annum, on-site parking and on-site swimming pool, gymnasium, and sports facilities.

Salary is at AED 8,526 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

Conditioned working hours are 38 hours per week. Standard working hours are from 07:30 to 14:30 from Sunday to Thursday. However, there may be a requirement for working on Saturday with a compensatory day off during the week. There is also a requirement for working a late shift, which is currently 10:00 to 17:00, for one week in every eight.

Application requirements:

  • Applicants must be available in a full-time capacity. These are not part time positions.
  • Applications will only be considered to those who are currently residing in the UAE.
  • Applicants must be able to obtain a valid UAE police clearance certificate.
  • Applications are invited from eligible candidates who complete the core competency form providing evidence of how they meet the competencies.

How to apply:

Interested candidates must attach the following documents along with their online application form:

  1. covering letter.
  2. An updated Curriculum Vitae (CV).

Your application must also include examples of when you have demonstrated the competencies outlined above in the cover letter or in the Motivation section of the application form. Applications that do not include this information will not be considered.

Closing date for applications is at 23:55 (local time) on 22 September 2018. 

Applications received after the stated deadline will not be considered.


Process:

Potential candidates must be available for an interview to be held in October

Due to the large number of applications we receive, only those shortlisted for the next step of the recruitment process will be contacted.

The successful candidate must already hold a valid UK security clearance to the required level. Any offer of employment will be subject to confirmation of this and the candidate achieving any other suitable clearances, medical clearance and reference checks that may be required.

 

The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce, and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.