View Vacancy - Estates and Facilities Officer (06/18 ACC)
Main purpose of job:
To provide effective support services for the Estate & Facilities Management team, with responsibility for various support functions as well as for the cleaning services across the Mission. Services will meet agreed standards; customer satisfaction levels will be high; agreed policies and processes will be complied with.
Roles and responsibilities:
- Preparation of accommodation for new arrivals, ensuring good standards of service and achieving customer satisfaction against agreed service standards.
- Maintaining a database for the domestic equipment float, ensuring accuracy at all times, ensuring that the float is well-supplied, and delivering customer needs during transitions.
- Maintenance of BHC amenities, in liaison with the Estates & Facilities Manager and relevant committees etc, ensuring good levels of customer satisfaction across the Mission.
- Pyramid data entry; GPC holder; Requisition/receipt goods; general support functions to wider Estates Team as necessary.
- Liaison with service providers (Water, Electricity, Waste, etc.) to ensure the best possible supply arrangements under value for money.
- Advise staff on fees policy (Support by directing to information available) and initiating/up-dating DSs, PoC for any queries
- Meeting customer requirements under SLAs, achieving Value for Money and efficiencies.
- Update Master Estates Spreadsheet
- Procurement of cleaning materials for the office and conducting spot checks.
- Educated to degree level.
- Experience in negotiations.
- Good communication and interpersonal skills.
- Strong customer focus with good attention to detail.
- Display strong organizational, analytical and time management skills.
- Well versed in Microsoft Office Applications.
- Proficient in written and spoken English Language
Learning and development opportunities:
The High Commission is committed to providing a strong learning and development environment.
A comprehensive online training package is available, both job-specific and of a more general nature, as is on-the-job training and coaching. The High Commission benefits from the support of a Regional Learning & Development Training Centre. Staff can undertake a range of training opportunities via this Centre too.
Please complete the application form in full as the information provided is used during screening.
- Observe the UK Foreign and Commonwealth Office’s diversity and equality policies.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- Employees recruited locally by the British High Commission in Accra are subject to Terms and Conditions of Service according to local employment law in Ghana.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
- The responsibility lies on the successful candidate to;
- Obtain the relevant permit
- Pay fees for the permit
- Make arrangements to relocate
- Meet the costs to relocation
- The British High Commission does not sponsor visas/work permits except where it may be local practice to do so.
- Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
- Reference checking and security clearances will be conducted on successful candidates.
- The British High Commission will never request any payment or fees to apply for a position.
This opportunity is closed to applications.