View Vacancy - Estates and Facilities Officer (06/18 ACC)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Estates

Main purpose of job:

To provide effective support services for the Estate & Facilities Management team, with responsibility for various support functions as well as for the cleaning services across the Mission. Services will meet agreed standards; customer satisfaction levels will be high; agreed policies and processes will be complied with.


Roles and responsibilities:


  • Preparation of accommodation for new arrivals, ensuring good standards of service and achieving customer satisfaction against agreed service standards.
  • Maintaining a database for the domestic equipment float, ensuring accuracy at all times, ensuring that the float is well-supplied, and delivering customer needs during transitions.
  • Maintenance of BHC amenities, in liaison with the Estates & Facilities Manager and relevant committees etc, ensuring good levels of customer satisfaction across the Mission.
  • Pyramid data entry; GPC holder; Requisition/receipt goods; general support functions to wider Estates Team as necessary.
  • Liaison with service providers (Water, Electricity, Waste, etc.) to ensure the best possible supply arrangements under value for money.
  • Advise staff on fees policy (Support by directing to information available) and initiating/up-dating DSs, PoC for any queries
  • Meeting customer requirements under SLAs, achieving Value for Money and efficiencies.
  • Update Master Estates Spreadsheet
  • Procurement of cleaning materials for the office and conducting spot checks.

  • Educated to degree level.
  • Experience in negotiations.
  • Good communication and interpersonal skills.
  • Strong customer focus with good attention to detail.
  • Display strong organizational, analytical and time management skills.
  • Well versed in Microsoft Office Applications.
  •    Proficient in written and spoken English Language
17 July 2018
Administrative Assistant (AA)
Fixed Term
36 months
Africa
Ghana
Accra
British High Commission
GHS equivalent of USD 606
1 August 2018

Learning and development opportunities:

The High Commission is committed to providing a strong learning and development environment.

A comprehensive online training package is available, both job-specific and of a more general nature, as is on-the-job training and coaching. The High Commission benefits from the support of a Regional Learning & Development Training Centre. Staff can undertake a range of training opportunities via this Centre too.

Please complete the application form in full as the information provided is used during screening.

  • Observe the UK Foreign and Commonwealth Office’s diversity and equality policies.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • Employees recruited locally by the British High Commission in Accra are subject to Terms and Conditions of Service according to local employment law in Ghana.
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
  • The responsibility lies on the successful candidate to;
  1. Obtain the relevant permit
  2. Pay fees for the permit
  3. Make arrangements to relocate
  4. Meet the costs to relocation
  • The British High Commission does not sponsor visas/work permits except where it may be local practice to do so.
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
  • Reference checking and security clearances will be conducted on successful candidates.
  • The British High Commission will never request any payment or fees to apply for a position.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.