View Vacancy - IT Manager (07/23 ADD)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Technology, Information and Digital Transformation

Main purpose of job:

The IT Manager is responsible for the management of IT support services within the British Embassy Addis Ababa. The post holder will oversee the availability and reliability of IT systems and infrastructure including but not limited to servers, workstations and laptops, printers, e-mail, Network hardware, cabling infrastructure, Uninterrupted Power Supplies, Audio-Visual and telecommunication devices. They will also be responsible for IT Security, IT Training, Information Management, and local IT budget monitoring, management as well as offering technical advice and guidance to all staff.  The jobholder will also be required to work with other IT teams based regionally and in the UK as and when required. They are required to nurture excellent relationships with EthioTelecom and other service providers to ensure the provision of reliable and sustainable services as much as possible.

The jobholder reports to the Deputy Director Corporate Services and will work closely with other members of the Corporate Services Team.

Roles and responsibilities:

Systems Support

  • Efficiently carry out day-to-day responsibility for the management of IT support services within the British Embassy
  • Hold full accountability for managing complex  large-scale corporate IT projects
  • Effectively oversee the availability and reliability of IT systems and infrastructure ensuring that staff receives quality services in line with the business plan for the year
  • Allow flexible Cross-HMG working through IT infrastructure enhancement
  • Implement, manage and maintain an IT Business Continuity Plan (BCP) by supporting the planning design and providing suitably updated and tested equipment ready for deployment in the case of the BCP being required to be executed in earnest e.g. during crises
  • Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up
  • Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident is unique to them and not a wider issue
  • Manage, regularly monitor and review (as required) the service level agreement (SLA) for the IT support section
  • Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPS’s attached to servers
  • Ensure Post’s rolling UPS battery replacement programme is kept up to date

Information Management role

  • Provide expertise and promote best practice on a range of information management issues working in collaboration with the FCDO Information and Digital Directorate (IDD) leads
  • Be in charge of Microsoft Team sites creation while ensuring ownership delegation and assigning permissions as required
  • Provide advice to staff in their departments on how to utilise technology and in particular, M365 and Cloud.-based applications

IT Training

  • Oversee and provide induction training to new users on the Embassy IT systems as required
  • Identify training needs and schedule regular training on IT systems for users
  • Act as training coordinator for information and knowledge management within the British Embassy Addis Ababa

Inventory and IT Budget Management

  • Ensure that an up-to-date inventory of all IT equipment is maintained
  • Report on performance of local Service maintenance contracts – SLAs
  • Provide appropriate specifications (TORs) for purchases of new IT equipment, standalone systems e.g. printers and participate in the evaluation of bids as required and ensuring Value for Money
  • Monitor IT budget, to include accurate budgeting and forecasting
  • Manage the ECHO IP Phones, Mobiles phones, Mobile lines both data and voice usage while ensuring value for money

IT Security

  • Be responsible for the distribution of IT Security Procedures including SOPS and maintaining a SOPs register

Line Management and Other Tasks

  • Hold and lead regular meetings with staff, give regular and quality feedback on performance
  • Offer coaching and mentorship during one to one meetings in areas requiring improvement
  • Complete mid-year reviews and end of year appraisals for their team
  • Promote good communication across the team as well as customer response
  • As the team lead, effectively influence and build a team, support and manage positive change
  • Build and maintain a constructive interface between the IT support section and other sections in FCDO and external service providers
  • Build and maintain a working relation with regional FCDO staff
  • Participate in and share details of Post’s IT Committee meeting outcomes with Post colleagues

Locally Managed IT requiring support at a local level*  

The IT Manager will provide support for all IT equipment purchased using local Post funds outside of the formal centrally supplied IT catalogue items. This support should include:

  • Install and maintain non Firecrest/Osprey hardware/peripherals and support cabling, switches, as required by Post
  • Desk-side application support  
  • Desk-side user support / training / hand-holding  
  • SmartPhone configuration / assignments  
  • Non-Echo Internet connections and configurations  
  • Non-Firecrest/Osprey hardware moves and changes  
  • Non-Firecrest/Osprey hardware anti-virus management  
  • Locally managed IT systems and laptops/Desktops/printer/scanners
  • Non-Firecrest/Osprey network  
  • Mobile Phones (non FCDO)  
  • Fax machines  
  • Database Support  
  • Crisis Equipment Management  
  • Procurement of Non-Firecrest/Osprey IT equipment from local budget  
  • Non-Firecrest/Osprey Video Conferencing 

The IT Manager is also responsible for the Echo telephone network and associated hardware.

Resources managed:

  • 2 (Two)  IT Support Officers
  • Degree/Diploma in Computer Science/Information Systems Management or related fields
  • 3 or more years of relevant professional experience in IT management and IT support services
  • 3 or more years of line management/team management experience
  • Experience in user desktop support, in particular Office 365 and cloud
  • Experience in Microsoft Exchange/Outlook, Ms Teams
  • Experience in structured cabling in particular CAT6, etc.
  • Good working knowledge of networking and PC infrastructure

Language requirements: 

Language: English and Amharic

Level of language required: Fluent 

  • Experience in budget management and IT inventory management
  • Valid driving licence 
Changing and Improving, Making Effective Decisions, Managing a Quality Service, Communicating and Influencing
31 March 2023
Executive Officer (EO)
Permanent
Africa
Ethiopia
Addis Ababa
British Embassy
USD 635.75
1 May 2023

Learning and development opportunities:

  • Mandatory e-learning courses
  • On the job development opportunities
  • Mandatory IT Support trainings
  • Must be able to legally work in Ethiopia.
  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British Embassy will never request any payment or fees to apply for a position.
  • Employees recruited locally by the British Embassy in Addis Ababa are subject to Terms and Conditions of Service according to local employment law in Ethiopia.
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
  • The responsibility lies on the successful candidate to;
    Obtain the relevant permit
    Pay the fees for the permit
    Make arrangements to relocate
    Meet the costs to relocation
  • Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
  • Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles  
  • Please note:  AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5  
  • Reference checking and security clearances will be conducted on successful candidates.
  • Appointable candidates who were unsuccessful may be placed on a reserve list. If during the reserve period of 6/12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.