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View Vacancy - Customer Strategy and Key Account Manager (UKVI)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

Main   purpose of job:

To create and develop UKVI Africa regional Customer Service Strategies. Forge and maintain mutually beneficial   working relationships with key stakeholders, partners and UK Visa customers in 4 main sectors; Travel Trade and Tourism, Business and Inward Investment,Education, Political/Bilateral.   Analyse feedback and trends, recognising opportunities to innovate and change. Contribute to UKVI Communications Strategy and present consistent and positive messaging on UKVI process and Immigration policy.

Roles and responsibilities:

  • Create UKVI Customer Strategies for countries within Southern, East and Central Africa that feed into the Pretoria DMC, drawing on insight from those local markets and relationships formed with key partners and UK Visa customers.
  • Develop and maintain excellent relationships with key stakeholders, both internal within 1HMG and external UK Visa customers. Understand the needs of the sectors you will specialise in while recognising the limitations of immigration policy and that presenting visa messaging can often be difficult and sensitive.
  • Develop customer differentiation initiatives and identify opportunities to innovate. Analysing feedback and trends to suggest process change and assessing the impact of potential or agreed future policy and process developments to customers in key markets such as South Africa, Kenya and Nigeria.
  • Conduct market research and understand what motivates UK Visa customers in key markets and sectors.
  • Develop and contribute to UKVI Communications Strategies, presenting a positive image of the UK’s visa service.

Create communication assets and conduct and lead promotional events and training for key stakeholders.

  • Proven record of building relationships and key client management.

  • Excellent communication and presentation skills.

Delivering difficult messages.
Changing and Improving, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service
17 July 2017
B3 (L)
South Africa
British High Commission
R259 965.00
1 August 2017

The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.

Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.

Annual leave entitlement of 25 days

Working hours per week of 36.5

  • Employees recruited locally by the British High Commission in Pretoria are subject to the Terms and Conditions of Service according to local employment law in South Africa.
  • All applicants must be legally able to work in the country of application with the correct visa/status or work permit.
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Reference and security clearances checks will be conducted.
  • If you don’t already hold a valid SA Police Clearance Certificate, we recommend that you apply for the certificate at the time of your application.
  • Any questions you may have about this position will be answered during the interview, should you be invited.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:
  • Complete the application form in full as the information provided will be used for screening purposes.
  • Check your application before you submit, as you will not be able to make any changes once submitted.
  • The British High Commission will never ask you to pay a fee or money to apply for a position.

This opportunity is closed to applications.