View Vacancy - IT Support Officer (DEU19.569)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services

The British Embassy in Berlin is part of a world-wide network, representing British political, economic and consular interests overseas and is currently looking to recruit a part-time IT Support Officer to provide efficient, high quality IT support, ensuring smooth running of IT services across the Embassy Platform. The incumbent will need to demonstrate skills in balancing and prioritising the workload and have very good communication skills with attention to detail.        

Roles and responsibilities:

  • Providing a focal point for IT users in Berlin on all IT related queries which cannot be resolved by the Helpdesk remotely;
  • Support to IT infrastructure management and upkeep of servers, systems, network and application support;
  • Support to end user devices and act as local Help Desk support responding to queries, including support of telecommunications and video-conferencing;
  • Administrating and maintaining the Embassy’s standalone machines and local area networks;
  • Proactively maintain IT Infrastructure, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel [KTD IT Service Manager (ITSM)] where necessary;
  • Liaise with the Helpdesk to resolve IT issues at post and act as point of contact for technical visits;
  • Managing accurate inventory of Posts IT equipment;
  • First point of contact for official telephones and internet connections (residential and office landlines, mobile phones, official internet subscriptions, cancellation and problem resolution);

  • Proficiency in English (written and spoken, minimum of C2 level for CEFR framework*);
  • Working knowledge of IT hardware and software;
  • Ability to work as part of a team and independently;
  • Strong customer service ability;
  • Ability to be well organised with attention to detail and follow through tasks, to communicate well to staff colleagues, and also to service providers;
  • Good understanding of German (written and spoken, minimum of B1 level for CEFR framework*);
  • Previous experience in the IT field;
  • Knowledge of networking solutions and an understanding of network infrastructure;
24 November 2019
Administrative Officer (AO)
Fixed Term, Part-Time
22.5
24 months
Europe, Eastern Europe & Central Asia
Germany
Berlin
British Embassy
1
EUR
€ 26,539.20 gross per annum rising to approx € 29,811.60 gross per annum after a qualifying period in addition to performance related pay. (Salary is not negotiable)
2 January 2020

This is a part-time position of five working days 22.5 hours per week, for a contract period of two years.

The successful candidate will be subject to professional background check and security clearance.

Staff recruited locally by the British Embassy in Germany are subject to Terms and Conditions of Service according to local German employment law.

The British Embassy in Berlin has a strong ethos of Learning and Development, including our Learning and Development Week. In addition, there will be many opportunities to attend external seminars and events on relevant issues. This is in addition to the induction programme offered to all Embassy staff.

The successful applicant will be encouraged to be actively involved in the corporate life of the Embassy, contributing to the wider objectives of the British Government’s Germany network and supporting the Embassy’s positive working environment.

Visa / Passport requirements: Candidates must currently hold the independent right to live and work in Germany and be prepared to ensure that right remains throughout the scope of the contract. Additional requirements may become necessary pending EU Exit. If requirements change additional eligibility information will be shared during the recruitment process.

* Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment indicates Level C2 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. Indicates Level B1 as Independent User which comprehends that a person can understand the main points of clear standard input on familiar matters regularly encountered in work, school, leisure, etc. Can deal with most situations likely to arise whilst travelling in an area where the language is spoken. Can produce simple connected text on topics, which are familiar, or of personal interest. Can describe experiences and events, dreams, hopes & ambitions and briefly give reasons and explanations for opinions and plans. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”. We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.