View Vacancy - JKT - Pro-Consul, AO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Main Purpose of Job:

Working with the Vice-Consul and Pro-Consul, the job holder will provide assistance to British nationals across Indonesia. This position is based in Jakarta.

What will the Jobholder be Expected to Achieve:

  • Assist British nationals in distress in Indonesia across the full range of cases including hospitalisation, accidents, victims of crime, welfare, deaths, arrests and detentions. Liaison with partners and local authorities.
  • Oversight of public counter services including notarial and documentary services work, preparing and signing of documents, liaising with customers and local authorities.
  • General administration and support duties, including updating the online consular casework system, online appointment system, accounting for consular fees, office maintenance and support, managing public inbox, payment of bills and basic accounts work
  • Responsibility for responding to complex public enquiries, including face-to-face, on the telephone and email/written correspondence by providing advice and assistance in accordance with FCO consular policy.  
  • Processing and production of Emergency Travel Documents.
  • Liaison with the consular warden network, and other ad hoc tasks as requested.

Resources Managed (staff and expenditure): None

  • Approachable and empathetic with excellent listening and interpersonal skills. The ability to deal sensitively with difficult situations and people in distress.
  • A quick learner able to follow procedures and guidelines in making judgements and solving problems. Good attention to detail.
  • Strong IT skills, including using Microsoft Office programmes.
  • A good team player able to work flexibly within a small team
  • Strong organisational, prioritisation and time management skills. Able to work under pressure with limited supervision.
  • Fluent Bahasa Indonesia and excellent English language skills, both written and spoken. For candidates with English as a second language, certification at IELTS (or equivalent) level 7 or higher within the last 2 years is required. All skill areas (Writing, Speaking, Listening and Reading) must be IELTS score 6.5 or higher.  
  • Ability to travel within Indonesia as needed.
  • Willingness to work additional hours during specific crisis situations (sometimes on a shift pattern working unsociable hours).

Language Requirements:

  • English and Bahasa Indonesia
  • Level of language required: Fluent written and spoken Indonesian and English
  • Experience of a similar role in another Embassy, NGO or international organization would be an advantage.
  • Previous experience working with the public in a customer service role.
  • Experience of living in or understanding of the UK or an English-speaking country.
Making Effective Decisions, Delivering at Pace, Communicating and Influencing, Working Together
30 March 2023
Administrative Officer (AO)
Full-time, Permanent
39.5
Asia Pacific
Indonesia
Jakarta
British Embassy
1
IDR
IDR 9,053,362 per month
29 May 2023

The British Embassy/Consulate offers a competitive remuneration package including:

  • Annual leave entitlement of 25 days per year
  • Medical benefit (medical insurance)
  • Access to extensive learning and development opportunities

This is a full time, permanent role with 3-month probation period.

Working patterns: 39.5 working hours a week from 7:30 am to 4:00 pm Monday to Thursday and 7:30 am to 1:00 pm on Fridays. Staff are required to work from the office at least three days a week. Requests for flexible working will be considered.

Employment offers and start date are subject to successful clearance of pre-employment checks. In relation to this, the successful candidate will need to arrange for his/her own Police Certificate.

The British Embassy Jakarta encourages all staff to develop their capabilities, through both formal training (courses) and informal opportunities (job-shadowing, coaching, on-the-job training etc). The majority of our formal learning and development opportunities are drawn from FCO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training or coaching/mentoring.

No accommodation or relocation expenses are payable in connection with this position.

Learning & Development Opportunities (and any specific training courses to be completed):

The Embassy has an active Learning & Development Committee which works hard to provide a comprehensive L&D offer. There are a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets. Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning. Staff are strongly encouraged to take advantage of all the available opportunities. 

The jobholder may be required to take some specific training courses related to their role. All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.
 
Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.