View Vacancy - Information and Technology Support Officer

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Technology, Information and Digital Transformation

The British Embassy in Tunis invites applications for the position of Information Technology Support Officer, job grade Administrative Officer (AO) to start as soon as possible.

Main purpose of the job:

The role of the Information and Technology Support Officer (ITSO) is designed to ensure that the Post is able to offer an excellent service to partners and programme funded staff on our IT platform.

 The ITSO will be responsible for providing support and information/data protection at post through leading and implementing rollout of centrally initiated IT programmes, managing information assets, ensuring compliance with central IT policy and developing excellent relationships with stakeholders locally and in UK.

Main duties and responsibilities:

IT Administration – FCDO, local, and telephony networks:

  • Proactively maintain and support the Foreign, Commonwealth & Development Office (FCDO) IT system according to guidance.
  • Perform first level diagnostics on user reported problems.
  • Report incidents to central Helpdesk and escalate through the correct channels where necessary.
  • Liaise with the Helpdesk to resolve IT issues and act as point of contact for technical visits required to resolve an incident.
  • Responsible for managing compliance with IT Security Procedures.
  • Provide remote support to users working off site and equipment at remote sites, where appropriate.
  • Review, procure, install and maintain hardware as required including supporting cabling, switches and routers as appropriate.
  • Ensure changes to IT in the office follow the correct procedures and protocols.

Manage spares, and inventories according to policy:

  • Carry out hardware replacements and return or dispose faulty equipment according to guidance and under direction from technical support teams.
  • Assist in the remote rebuild of desktops and laptops when required.
  • Administer stand-alone machines and non-classified networks if applicable and needed.
  • Act as the central point of contact for all technical IT requests e.g. new user creation and equipment; upgrade hardware, or deletion of users.
  • Work with supplier service desk to perform basic checks on telephony equipment.
  • Manage rollout of new centrally designed computer based programmes (O365, Atlas, osprey) – distribute communication and learning and development information to staff, support staff during implementation.
  • Maintain up-to-date Post Information Asset Register (IAR) to ensure that information assets are managed in accordance with official policy and guidance and Privacy Impact Assessment (PIA), which should be carried out before implementing any policy, or procedure that involves the storing/processing of personal data.
  • Brief new staff as part of their induction, promote best practice in information management to colleagues, and work with Knowledge Management Department to ensure compliance with policies and legislation.
  • Purchasing local IT equipment and equipment from headquarters via the catalogue.
  • Manage the digital display system content.

 The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key Behaviours required:

  • Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
  • Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
  • Developing Self and Others - Focus on continuous learning and development for self, others and the organisation as a whole.
  • Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
  • Minimum two (2) years of relevant IT support experience and customer handling in a corporate environment.
  • Excellent communication skills in English and French, both verbal and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
  • Working knowledge of maintaining and troubleshooting networks.
  • Working knowledge of administering user accounts and passwords, setting group permissions, etc.
  • Experience of installation and maintenance of desktops, laptops, mobile devices, and server hardware and software.
  • Strong customer support and interpersonal skills. Demonstrates courtesy and consideration in dealing with stakeholders.
  • Good knowledge of Office 365 applications and working knowledge of Windows 10 and troubleshooting.
  • Ability to work with limited supervision to meet deadlines. Excellent organisational skills, attention to detail, and good follow-up discipline.
  • A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision and react calmly to situations that may arise.
  • Knowledge of Microsoft Certified: Power Apps + Dynamics 365.
  • Experience working in an International organisation.
Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Developing Self and Others
28 September 2022
Administrative Officer (AO)
Fixed Term, Full-time
40
12 months
Middle East & North Africa
Tunisia
Tunis
British Embassy
1
TND
2,515 per month while on probation, and salary after probation is 3,096.
1 November 2022

Eligibility:

Applicants must have the right to work and reside in Tunisia immediately.

Working hours and remuneration:

The British Embassy in Tunis offers an attractive working environment and remuneration package for this role. Initial salary will be TND 2,515 per month while on probation. Salary after probation is TND 3,096. However, employees (UKB spouses/partners) who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.   

This position is for a full-time employment, on a fixed term basis for one-year (renewable). The successful candidate will be subject to a 3 months probationary period that can be further extended up to 6 months. The appointment will also be subject to satisfactory local and UK security clearances.

Conditioned working hours are 40 hours gross per week. Standard working hours are from 08:00-16:30 from Monday to Thursday and 08:00-13:00 on Fridays. As a result of the pandemic the British Embassy operates on a hybrid in-person and remote working model. Unless authorised (and unless pandemic rules determine otherwise), we expect staff to be physically present in the Embassy several days per week.

In line with the Tunisian Government requirement for a ‘passe sanitaire’ to enter most public places, the embassy requires proof of Covid-19 vaccination, or an authorised exemption.

The jobholder will have many opportunities to benefit from a range of Embassy Learning and Development (L&D) initiatives. We have an active L&D Committee, which promotes different ways of learning, as well as offering Diplomatic Academy sessions and bringing in formal courses. You will be required to undertake mandatory training such as General Data Protection Regulation (GDPR).

The FCDO International Academy  is the home of Learning and Development for the FCDO. It covers a wide range of essential as well as job specific subjects, and is designed to ensure that all staff can access high quality learning products. There is also great opportunity to learning and development ‘on the job’. Our staff are given responsibility and autonomy (and support), allowing them to develop skills and confidence through delivery. The Embassy also has an active Learning and Development Committee, to which applications can be made for specific, funded learning activity.

Application process:

Interested candidates must attach the following documents along with their online application form:

  1. An updated Curriculum Vitae (CV)
  2. A Covering Letter

** (Your application must include examples of when you have demonstrated the behaviours outlined above in the cover letter or motivation section in the application form. Applications that do not include this information will be rejected).

Closing date for applications is at 23:55 (local time) on 28 September 2022.

Applications received after the stated deadline will not be considered.

The recruitment process, including security clearance, is expected to take around two months.

The start date mentioned is a tentative start date and the successful candidate will be required to undergo security-vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.


The British Embassy Tunis is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.