View Vacancy - Stakeholder Liaison Officer UKVI (TUR21.516)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

The British Consulate General in Istanbul is part of a world-wide network representing British political, economic and consular interests overseas and is now looking to hire a Stakeholder Liaison Officer for its UK Visas and Immigration (UKVI) section.

UKVI is the overseas arm of the UK's immigration control. Istanbul is one of the busiest Visa Sections in the world and processes applications made in Turkey, Central Asia, South Caucasus, Tel Aviv and Northern Cyprus. We are committed to providing a first class service, and are expected to be flexible, and to make fair and defensible decisions on visa applications quickly, balancing the need for a high level of customer service with the requirement to maintain the integrity of the immigration control.

The objective of this role is to run stakeholder schemes in accordance with service level agreements and act as a liaison point between stakeholders and UK Visas and Immigration (UKVI).

In more detail, main responsibilities will include:

  • Establish/maintain relationships with stakeholders, key partners, including, but not limited to government officials;
  • Ensure stakeholder schemes are run according to service level agreements;
  • Act as a liaison point between the Ambassador/Consul General and UK Visas and Immigration (UKVI);
  • Deal with VIP customer applications and Staff Applications;
  • Organise and take part in internal and external stakeholder meetings;
  • Attend stakeholder events/functions/workshops on behalf of UKVI;
  • Deal with enquiries from other sections of the Embassy, Consulate General and Honorary Consulates;
  • Prepare informative presentations for stakeholders; 
  • Maintain contact and agreement records;
  • Support other managers as required.
  • Excellent command (both oral and written) of English and Turkish, Common European Framework level/equivalent C1 or above*;
  • Have a strong understanding of customer service and have experience in dealing with VIP customers and Senior Government Officials;
  • Flexible and positive about working in a forward thinking, modern and motivated department, which is working at the forefront of visa work;  
  • Able to remain customer focused, polite and courteous under pressure;
  • Able to manage own work with minimal supervision;
  • Able to work under pressure as part of a large team and complete tasks to an agreed standard;
  • Experienced in giving presentations and holding meetings with senior officials;
  • Experienced in corresponding with Government Officials;
  • An excellent team player; this is an all for one, and one for all environment;
  • Experienced in Microsoft Office applications, in particular Word, PowerPoint and Excel (essential).
  • A graduate or an equivalent degree;
  • Experience in customer service or public relations;
  • Experience in working in a government organisation or international organisations;
7 December 2021
Administrative Officer (AO)
Full-time, Permanent
36.25
Europe, Eastern Europe & Central Asia
Turkiye
Istanbul
British Consulate General
1
USD
USD 1,447 gross (monthly)
2 January 2022

This is a full-time permanent contract for 5 working days (36.25 hours net).

The monthly salary for this position is 1,447 USD gross A2(L) level. Please note that staff members are responsible for paying any income tax required by local law.

All applicants should have the right to live and work in Turkey. The British Consulate does not sponsor for work permits.

The successful candidate will be subject to professional background check, security clearance and a probation period of 2 months.

Staff recruited locally by the British Consulate General in Istanbul are subject to Terms and Conditions of Service according to local Turkish employment law.

British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference. We are committed to developing a learning organisation that enhances business performance, maximises our staff’s potential and encourages staff innovation and development.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

* Please note Common European Framework of Reference for Languages: Learning, Teaching, Assessment  indicates Level C1 as Mastery or proficiency Level which comprehends that a person can understand with ease virtually everything heard or read; can summarize information from different spoken and written sources, reconstructing arguments and accounts in a coherent presentation; can express themselves spontaneously, very fluently and precisely, differentiating finer shades of meaning even in the most complex situations. For more information please click on the following link CEFR. Please bear in mind in case you are invited for an interview your languages skills are going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.