View Vacancy - Head of Corporate Services C5 (L) (02/18 LIL)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Operations and Corporate Services)

Main purpose of job:

To lead the teams responsible for provision of corporate services and facilities management to the British High Commission Lilongwe, ensuring excellent service delivery, value for money, a strong compliance environment and good morale.

Roles and responsibilities:

The British High Commission in Lilongwe is the headquarters of UK government operations in Malawi.  We employ around 70 staff in a variety of roles, including diplomats, development advisers, project managers, security personnel and maintenance staff.  We have a large estate, including the High Commission building, the High Comissioner’s Residence and around 20 residential properties for ex-patriot staff.  We have a fleet of vehicles and significant IT, finance, HR, logistics and physical security operations.  Our Corporate Services team is responsible for the High Commission’s entire operational platform.

The Head of Corporate Services has day-to-day operational responsibility for the platform, answering directly to the Deputy High Commissioner.  Key responsibilities include:

  • Ensuring the efficient delivery of high-quality services in all corporate services areas, including finance, procurement, HR, protocol, estates, maintenance and transport. 
  • Identifying UK government service standards, and customers’ needs.  Performance will be measured against these by senior managers and a quarterly management board. 
  • Setting clear performance standards for the corporate services team, and identifying where to use contractors. 
  • Conducting procurement exercises that meet UK government procedures for value and transparency. 
  • Ensuring strong compliance with financial, health and safety and other legal and policy frameworks.
  • Long-term planning to ensure the consistent provision of corporate services during periods of high demand.  This will include financial and team-planning. 
  • Budgeting and financial planning, budget monitoring and prioritisation.Working closely with colleagues in the regional corporate services hubs to implement central UK government policies and guidance.
  • Overall responsibility for a team of approx. 20 people.  Direct line management for the Deputy Corporate Services Manager, Head of Estates and IT Support Officer, as well as counter-signing responsibilities for other team members.  The Head of Corporate Services has a crucial role in setting the tone and direction for corporate services, and in supporting senior managers in the running of the High Commission’s operations.
  • Deputy Post Security Officer, understanding security management issues (particularly those with read across to platform management) and cover for Post Security Officer during their absence.
  • At least 5 years experience of working in a management role in corporate services, facilities management or similar (procurement, contract negotiation, financial, project or risk management).
  • High level of people skills – leadership, management, organising, influencing, persuading, listening, and  giving feedback.
  • Excellent communication skills – written, oral, one-to-one, group, formal presentations – ability to vary style, pace and presentation to suit the audience.
  • Creative thinking and problem solving abilities.
  • Financial management skills.
  • Good knowledge of Microsoft Office packages (Excel, Word, Outlook, etc.)


  • Professionally recognised qualification in Business/office management;
  • Experience of working in Embassy/High Commissions and NGOs;
  • ACCA Diploma
  • CIS part C or Full
Making Effective Decisions, Leading and Communicating, Delivering Value for Money, Managing a Quality Service
28 February 2018
C5 (L)
British High Commission
1 March 2018

Learning and development opportunities:

  • Opportunities to attend a range of courses online and in person on key competences, including those set out above.
  • Corporate Service Manager Training.

  • Please complete the application form in full as the information provided is used during screening.
  • Please check your application carefully before you submit, as no changes can be made once submitted.
  • The British High Commission will never request any payment or fees to apply for a position. 
  • Employees recruited locally by the British High Commission in LiLongwe are subject to Terms and Conditions of Service according to local employment law in Malawi. 
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
  • The responsibility lies on the successful candidate to;
  1. Obtain the relevant permit
  2. Pay fees for the permit
  3. Make arrangements to relocate
  4. Meet the costs to relocation
  • The British High Commission does not sponsor visas/work permits except where it may be local practice to do so.  
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount. 
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5  
  • Reference checking and security clearances will be conducted on successful candidates.
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This opportunity is closed to applications.