View Vacancy - Pro Consul

The British Embassy in Rabat invites applications for the position of an Pro Consul, Grade A2(L)- Maternity Cover. 

Objective:

The applicant will work as part of a three-person consular team in Rabat delivering high-quality Consular Services to British Nationals and their next of kin. The position is for 5 months only – from end June until end November 2017 – and provides cover for someone on maternity leave. 

Duties and Responsibilities:

Consular Assistance (80%)

• Dealing with customers at the Embassy in Rabat and principally in the North and central parts of Morocco.
• Providing advice and assistance to British Nationals and other eligible persons (including their families), particularly those people that are considered vulnerable.  This would include when someone has died; been hospitalised; or the subject of a crime, abduction, bereavement or arrest. It might involve liaison with experts in London, prisons, funeral directors, courts, lawyers and other local authorities, as well as visits to prisons and hospitals. Typically such assistance would be provided to customers located in or coming from the North and central regions of Morocco; our office in Marrakech would cover the South.
• Performing a range of notarial and other fee-bearing services, including certifying documents, witnessing signatures and issuing affidavits. 
• Issuing Emergency Travel Documents and Emergency Passports in accordance with procedures.
• Administrative work, such as filing, completing consular returns and updating consular information.
• Answering enquiries by telephone, correspondence and e-mails.
• Supporting colleagues within the Morocco network in the event of a consular crisis/serious incident.
• Handling consular fees.

Crisis Planning and Response (10%)

• Assist in maintaining the Embassy’s emergency and civil contingency plans, ensuring both are tested at regular intervals and contact lists are kept up to date. In times of crisis (e.g. natural disasters, pandemics etc) provide prompt and professional assistance to British nationals caught up in the situation, including working outside of office hours and deploying to the scene of the incident where appropriate.

Partnership and Communication (10%)

• Organise and take part in activities to increase the British community’s understanding and awareness of the role of consular staff and the Embassy.

Key Competences:

• Collaborating and Partnering- people skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the organization to help get business done
• Managing a Quality Service- effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements. People who are effective plan, organise and manage their time and activities to deliver a high quality and efficient service;
• Delivering at Pace – Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
• Demonstrating Resilience- Effectivess is about helping people to build resilience in international roles, supporting their ability to adapt to working in difficult and varied international environments; and to bounce back from crises and setbacks in these contexts.
• Making Effective Decisions- effectiveness in this area is about being objective; using evidence and knowledge to provide accurate advice. It means showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well reasoned justifiable decisions.

Essential:

• Customer service: proven experience in a customer facing role meeting the needs of a wide range of customer needs.