View Vacancy - Corporate Services Manager

The Corporate Services Manager is a key member of the British Consulate General (BCG) leadership team with the responsibilities of a Chief Operating Officer, leading a team responsible for delivering IT, HR, financial management, learning and development, security, crisis management, contracts and vendor management, business planning, and estates support for the British Consulate General in New York, an office of 165 staff and 8 different departments and Government Partners.

A key responsibility will be co-managing a major office consolidation project for HM Government in New York. The role is critical to the effective functioning of a high performing team that is central to UK Government priorities, and to the well-being of the mission as a whole. 

The successful applicant will have strong interpersonal skills, business analysis and strategic planning skills, demonstrated financial management experience, knowledge of HR practices, as well as a strong background in delivering results.

Duties & Responsibilities:

Leadership and Management:

• Ensure successful day-to-day operation of the Consulate-General’s office.
• Continuously review business processes to identify new ways of working and deliver a more effective, efficient and professional operation.
• Direct line management of a team of four and countersigning for the Estates Manager. 
• Financial planning and management, including quarterly financial reviews, annual allocation bid preparation, monthly spend reconciliation and annual business planning; 
• Transaction processing, including project management of invoicing, collections and internal transfers;
• Security, including facilitation of security clearances and management of external security vendors and OMIS accreditation as necessary;
• Business continuity and crisis management resources, including routine tests of equipment and contacts networks;
• Project management support for a major office refurbishment and co-location project.

Finance and Budgeting:

• Oversee the day-to-day management of the Consulate-General’s budget, ensuring spending remains within budget and maximising value for money. 
• Work closely with Washington Embassy on budget allocations for the Consulate-General and other Partners Across Government (PAGs).
• Present budget reports and monthly information to senior leadership and Post Management Committee
• Implement existing corporate policies and best practices on procurement, ensuring maximum value for money.
• Manage external contracts with local suppliers and vendors as necessary.

Estates:

• Manage the BCG’s NY estate (including office buildings and residential properties) through direct management of staff and the generation and monitoring of an annual business plan for the estate. 
• Responsible for the presentation of the estates business plan to senior staff at key stages in the year and for delivering successful outcomes.
• Responsible for project work related to office refurbishment plans and upgrades.
• Ensure full compliance with local and UK health and safety regulations and policies. 
• Perform spot check of inventories and supplies as needed.

Human Resources: 

• Oversee and implement HR policies, including terms and conditions of service and compliance with local labour law.  
• Provide guidance on sensitive staff matters for both diplomatic and locally employee staff, including management issues and dispute resolution.  
• Ensure good morale in the office and engagement from staff at all levels

Additional Duties:

• Liaise with teams in London and Washington on network policies, change management, procurement, operational and legal issues, audits and restructuring;
• Conduct internal/external stakeholder outreach and management related to policy changes and roll-outs;
• Provide support for and co-management of spending analysis and cost savings programs;
• Provide support for Learning & Development, knowledge management transfer and succession planning.
• Any other duties as assigned.

• Bachelors degree and a minimum
• 8-10 years experience working in a comparable institution;
• Demonstrated leadership experience;
• Strong organisational skills, reliable, ability to work independently under pressure and as part of a team, strong interpersonal skills and a proactive attitude.
• Strong experience directly managing a team;
• Vendor relations and procurement experience;
• Advanced budget management skills and experience;
• Advanced interpersonal relations experience and ability to handle difficult, sensitive and/or confidential information discreetly.
• Conversant with Microsoft Office and have sound computer literacy skills.  A working knowledge of Oracle would be an advantage.

Under US State Department requirements, the Embassy may only employ, as non-diplomatic staff, persons who are US citizens, US Green Card holders or A Visa holders. If you hold a Visa other than an A Visa you are not currently eligible to work at the Embassy.  All candidates will be subject to background checks and security clearance.