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View Vacancy - Deputy Head of Corporate Services C4 (04/17 ACC)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Operations and Corporate Services)

Main purpose of job:

This is an exciting and fast-paced job that offers real responsibility in helping manage the Corporate Services (CS) of a leading foreign mission in Ghana.

The Deputy Head of Corporate Services supports the Head of Corporate Services in the delivery of British High Commission’s (BHC) overall Corporate Services strategy and is responsible for overseeing the operational delivery of a range of Corporate Services functions in line with best practice and standards and delivering value for money. In supporting all UK Government Departments represented in the British High Commissionhe/she will:

  • Lead BHC Human Resources work including Learning and Development;
  • Oversee the work of the Finance Team;
  • Line-management specific business-critical teams (human resources; finance and transport);

He/she will also continue to innovate and implement change programmes– working closely with the Regional Hubs in London and Pretoria.

Roles and responsibilities / what will the jobholder be expected to achieve?:

Management and leadership:

  • Deputising for Head of Corporate Services during periods of absence;
  • Oversee the work of the Transport, Finance and Human Resources teams, providing direction and advice while maintaining a high level of customer-satisfaction through regular engagement on change and standards;
  • Management of a large and complex budget run on a day to day basis by a Finance Manager;
  • Meet with key contacts (eg legal adviser etc) to ensure high quality external services and address shortfalls;


  • Ensure quality, value for money and compliance with the UK government’s rules and annual audit (ACCA) requirements (e.g. Health & Safety, Procurement, Counter-Fraud, Accounting)
  • Ensuring business continuity – particularly telephone trees and transport services;
  • Identifying strategic budgetary and staffing issues including workforce planning;


  • Support HCS in preparing for quarterly Joint/Post Management Board chaired by the High Commissioner and with Budgeting and forecasting;Management of budgets, including the review and approval of requisitions; 
  • Monitoring quality of services (in line with the Corporate Services Charter) – including responding to feedback and overseeing six-monthly customer satisfaction survey and subsequent action plans; 

Human Resources

  • Conduct policy reviews and work with HR hub on labour law and policy changes relevant to post;
  • In consultation with sections and Senior Management, prepare action plan for Staff  Survey Result and drive delivery of this as Learning and Development Champion. This includes:
  • Conducting Learning Needs Analyses (LNA);
  • Preparing and implementing L&D plans;
  • Managing the L&D budget;
  • Performance Management Champion:
  • Communicating on FCO policies and procedures;
  • Delivering Performance Management training and guidance as needed (mostly in February and    September);
  • Organising Appraisal Validation meetings
  • Responsible for residual recruitment and formal Induction – including arrival packs etc;
  • Recruitment of Interns and National Service Staff;
  • Minimum of degree level of education
  • HR Experience (minimum of 3 years);
  • Knowledge of Ghanaian Labour Law;
  • Previous experience in a similar role;
  • Finance/administration experience;
Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service
7 March 2017
C4 (L)
Fixed Term
36 months
British High Commission
5,914 GHC
3 April 2017


  • Please complete the application form in full. Failure to do so may result in a determination that you do not meet the requirements for the position. 
  • Employees recruited locally by the British High Commission in Accra are subject to the Terms and Conditions of Service according to local employment law in Ghana.
  • All applicants must be legally able to work in the country of application with the correct visa/status or work permit. 
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Reference and security clearances checks will be conducted.
  • Any questions you may have about this position will be answered during the interview, should you be invited.
  • Information about the Foreign and Commonwealth Office Competency Framework can be found on this link:
  • Successful candidates not resident in Ghana will be personally liable for costs and arrangements to relocate, including accommodation and work permits.   
  • Check your application and attachments before you submit your application, as you will not be able to make any changes once submitted.
  • The British High Commission will never ask you to pay a fee or money to apply for a position.



This opportunity is closed to applications.