View Vacancy - MNL - Residence Manager, EO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Residence and Support Staff)
Private Office

The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the embassy’s values of Well-being, Opportunity, Respect and Collaboration.

Main purpose of job:

The British Embassy’s Residence is a substantial and elegant property which serves three overlapping functions: home to His Majesty’s Ambassador (HMA), it is a venue for official and corporate meetings and events and it provides accommodation for official visitors.

Working closely with HMA and teams across the Embassy, the successful candidate will be responsible for coordinating events delivery and managing the Residence and its staff, ensuring that the Residence represents value for money for UK taxpayers, is maintained to a highest standard and is a showcase for British excellence to its guests.

This is a full-time position requiring flexible working hours and work in the evenings 2-3 times per week and occasionally on weekends. The role holder will report to the Chief of Staff to HMA. 

Roles and responsibilities / what will the jobholder be expected to achieve?

Residence Management (30%)

  • Plan, prioritise, and manage the Residence’s operational programme, including events, routine maintenance and improvement works, ensuring activities are scheduled effectively and delivered to a high standard. Take responsibility for day‑to‑day decisions relating to the upkeep and presentation of the Residence, escalating significant risks, costs or issues where required.
  • Liaise with Corporate Services teams and external contractors to ensure the building, gardens, furniture, equipment and technology are maintained, safeguarded and fit for purpose.
  • Hold operational oversight of inventory and assets, ensuring accurate records are maintained and systems operate efficiently.
  • Exercise judgement in managing expenditure, identifying savings opportunities and ensuring procurement, stock control and contracting are carried out fully in line with FCDO policies.
  • Ensure appropriate contingency arrangements are in place (e.g. utilities failures), taking responsibility for readiness checks and follow‑up actions.

Events and Visits Management (30%)

  • Contribute to the planning of the forward programme of events, working with the Executive Assistant to HMA and relevant Embassy teams to ensure requirements are clear and deliverable.
  • Lead the operational delivery of events held at the Residence, taking decisions on set‑ups, service standards, staffing deployment and sequencing of activities.
  • Direct and supervise staff during events, monitoring service quality and resolving issues as they arise.
  • Work with external organisations, companies and sponsors to provide costings, negotiate arrangements, and recommend best‑value options for senior approval where appropriate.
  • Prepare the Residence for high‑level and VIP visits, ensuring agreed standards and protocols are met.

Staff Management (20%)

  • Act as line manager for four Residence staff, taking responsibility for organising workloads, allocating tasks, setting priorities and monitoring outputs.
  • Use discretion in deploying staff resources, including the engagement and supervision of temporary or casual staff to meet operational demands.
  • Ensure staff understand their roles and responsibilities, identifying training needs and supporting their development.
  • Conduct performance management processes, including regular feedback and annual appraisals, in line with FCDO standards.

Finance (10%)

  • Manage day‑to‑day financial administration for the Residence, ensuring funds are accurately recorded and expenditure is within agreed limits.
  • Process corporate expenses promptly and in compliance with FCDO procedures.
  • Provide financial information and updates to support planning and decision‑making by senior colleagues.

Communication/Coordination (10%)

  • Ensure that issues relating to the Residence are properly communicated to the role holder’s line manager and other personnel as appropriate.
  • Work regularly with Embassy teams, contractors and external partners, using persuasion, guidance and negotiation to achieve outcomes.
  • Act with professionalism, respecting the dual-use of the Residence as a workspace and family home, maintaining proper confidentiality of matters arising in the Residence.
  • Gather and respond to feedback to improve processes and maintain high standards of service delivery.

Resources managed (staff and expenditure):

  • Lead and manage a team of 4 Residence staff and when required casual event staff, providing support and direction as necessary. Ensure that the Residence staff receive adequate and regular training to undertake their duties. Manage their performance and complete annual appraisals on time and to prescribed standards.
  • Ensure effective deployment of staff resources, clear forward planning, and flexible delivery in line with operational requirements, including TOIL management.
  • The Residence Manager will be expected to undertake other duties that may reasonably be required e.g. crisis support, first aider, fire warden and which are in accordance with the grading and core competencies of the job.

 

  • Proficient user in both written and spoken English
  • Good knowledge of F&B industry 
  • Experience in running and working hospitality setting, including silver service or private residence with a strong customer focus and focus on excellence, as well as financial and personnel resource management.
  • Confident, discreet, trustworthy, adaptable self-starter able to work effectively without supervision.
  • Excellent interpersonal and organisational skills: someone who can negotiate effectively (including with external stakeholders) and deliver under pressure, always treating others with respect.
  • Proven people management skills, capable of leading a team
  • Ability and desire to demonstrate high standards, proactivity, effective prioritisation, and a strong attention to detail.
  • Flexibility in terms of working hours and duties – be prepared to work additional hours in support of events, including evenings and occasional weekends.
  • Strong oral and written communication skills, including understanding the importance of consulting and informing others
  • IT, in particular MS Excel and keenness to innovate in use of IT to support Residence management.

Language requirements:

Languages: English & Filipino

Level of language required: Proficient

  • Experience of working in a diplomatic environment
Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together
30 April 2026
Executive Officer (EO)
Full-time, Permanent
36
Asia Pacific
Philippines
Manila
British Embassy
1
PHP
68,290
monthly
29 June 2026

Benefits:

The British Embassy Manila offers the following:

  • A competitive compensation package
  • 36-hour work week
  • Guaranteed 13th and 14th month pay
  • 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
  • Extensive medical insurance
  • Life insurance
  • Access to a guaranteed 5 days of learning opportunities a year.

Learning and Development Opportunities:

You will be encouraged to pursue your own learning and development while in the job and will be able to access a range of on the job opportunities as well as training and other forms of L&D where appropriate. There are also opportunities to get involved in other Embassy activities, both professionally and socially.

The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality.  Everyone is encouraged to take responsibility, be innovative and work together.

There is plenty of opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professionalism.

Working Patterns:

The role is primarily carried out during normal working hours (36 hours per week, 8:30am–5pm, Monday to Friday). There may be occasional requirements to work evenings or weekends, with additional hours recognised and managed in line with local Terms & Conditions.

Other Information:

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Candidates are expected to have a valid NBI Clearance.

The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour-based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles: Civil Service behaviours which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearance

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.