View Vacancy - Head of Performance, Delivery & Strategic Relationship Management, DIT South Asia
Main purpose of job:
As the Department for International Trade (DIT) lead for performance, delivery and strategic relationship management (SRM), you will have a critical role in the DIT South Asia management team. Working with the Chief Operating Officer, you will:
- Performance - Take responsibility for monitoring and evaluating the DIT South Asia network’s performance against testing trade and investment targets, mapping trends and risks, reporting progress to the senior management team and identifying ways to further enhance the network’s delivery.
- Delivery - Oversee the network’s delivery of the regional trade plan (RTP), which defines the priority areas that the network is focussing on to drive the prosperity agenda between the UK and India and to support our vision to make the UK India’s number one partner in Europe.
- Strategic Relationship Management - Lead on our work to develop and manage our senior trade, investment, and prosperity relationships, developing and implementing systems to ensure our key accounts are effectively managed towards the best possible outcome for the UK in India.
- Corporate Role - As a member of network’s management team you will have a corporate responsibility across the network.
You will need to set the direction of your work and drive delivery. A large part of this will be virtual as DIT South Asia teams are based across twelve cities in four countries – India, Bangladesh, Sri Lanka and Nepal. You will work closely with business-facing colleagues across the wider UK Trade Economic and Prosperity Network (UKTEP - DIT South Asia plus teams covering trade policy, science and innovation, economics, finance and prosperity) to influence them to adopt a strategic approach to the network’s performance, delivery and SRM.
The post is based in either New Delhi or Mumbai, and will require occasional travel across India and to the UK. You will report to the Chief Operating Officer, currently based in Bangalore, and you will manage the Performance Analyst, also based in Bangalore.
Roles and responsibilities / what will the jobholder be expected to achieve?:
The job holder will be expected to:
Deliver an innovative prosperity-focussed SRM system across the India network. You will ensure we operationalise the current 50 (and future 300) SRM account plans while building higher account management standards across India and contributing to DIT global best practice. You will work with the network to ensure our collective approach to account management is joined up. You will manage an external supplier who will give us ready information on our top 50 accounts, as well as future leads. You will work with the Head of People to ensure DIT staff are trained to understand the latest business trends and to manage accounts effectively. And you will work with the Trade Policy Team to delivery macro level analysis and to develop a new tranche of market-access accounts (approx. 40%).
Monitor and evaluate DIT South Asia’s performance to provide strategic guidance and recommendations for the Senior Management Team that best informs decision making.
Drawing on available data and analysis from teams across the network you will provide accurate updates of DIT’s support for UK exports to India, Sri Lanka, Bangladesh and Nepal, and foreign direct investment into the UK from these four markets. You will map trends and risks, highlighting significant successes, and identifying areas for further development (approx. 30%).
Oversee the delivery of the Regional Trade Plan (RTP) ensuring teams across the network play their part in progressing the plan’s strategic priorities. You will act as a bridge between senior management and sector teams to ensure that significant progress is being made against the RTP objectives. You will horizon scan to identify opportunities to be exploited and risks to be managed. You will provide regular updates and recommended actions for the senior management team (approx. 25%).
Contribute to wider corporate objectives. As part of DIT’s management team, you will be responsible for promoting corporate behaviours across the network. You will contribute to wider corporate objectives especially around high level visits (approx. 5%).
Resources managed (staff and expenditure):
Staff: You will line manage the C4L Performance Analyst
Expenditure: £20,000 on average but this could be more depending on activities and travel planned.
The job is a fantastic opportunity to make a real impact on the UK’s prosperity links with India. We will give you the freedom and space to develop your sectors and build your networks, but we will support you too with opportunities to get the right learning and development, career development and opportunities to travel. But you will need to be collaborative and flexible too to fit in with the network’s ethos; and, importantly, focussed on delivering results and contributing to the wider corporate. To be successful:
You will have strong analytical skills to apply this to identifying key opportunities and risks for DIT South Asia.
- You will be strategically aware to identify emerging opportunities in India, and to what is happening in the UK.
- You will have excellent interpersonal skills and be a credible and strong team leader capable of setting the direction for your teams and of gaining their trust and respect.
- You will have experience of developing and managing productive relationships with senior stakeholders and partners, and of using these to deliver.
- You will be highly organised, can do, a self-starter, able to manage yourself and the demands on you; and be able to identify where you should best to spend your time to deliver the most value.
- You will be highly collaborative and flexible; an excellent team player.
- In terms of experience, strong commercial experience in a business facing role, good project management skills and proven leadership capability in a senior role are critical if you are to be successful.
- You will need excellent verbal and written English skills. You will be expected to produce written work in Standard English to a very high standard.
Language requirements:
Language: English
Level of language required: Excellent written and spoken English is essential
Qualifications:
Graduate/post-graduate. Candidates without the required educational qualifications but with exceptional practical experience will be considered.
For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.
For other than BHC candidates, salary will be INR 139,184 per month plus 12% provident fund and 6% Superannuation fund.
Additionally the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with Rs. 500,000 floater cover for your immediate family.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work force is women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe. We are aiming to make it the best.
Learning and development opportunities (and any specific training courses to be completed):
Training and development opportunities will be made available to the candidate. The candidate will occasionally need to travel within India and to the UK for relevant events and training courses.
Working patterns:
If the job is suitable for flexible working patterns, please provide details:
DIT South Asia is an inclusive employer. We encourage staff to work flexibly and provide all staff with IT that supports flexible and remote working.
’Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, motivational segment and the competency based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.’’
To Apply:
Please note applications without (a) and (b) will not be considered.
a) Complete the Online Job Application Form.
b) Complete the motivation segment in the Online Application Form and the competency questions.
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable). They should also inform their current line managers, and check for the eligibility clause if on probation, else the applications will not be considered.
We will accept only online applications by “3rd March’2020”23:55 IST midnight.
- Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
- Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.
- The appointment will be subject to Police Verification and other checks including references, educational and professional.
‘’Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.‘’
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
