View Vacancy - IT Support Officer (DNK20.295)
Due to COVID-19, you may experience some delay in the progress of this recruitment campaign and we are working hard to minimise any disruption.
The British Embassy in Copenhagen is part of a worldwide network, representing British political & economic and consular interests overseas and is currently looking for an IT Support Officer.
The successful candidate will act as first point of escalation for users on IT and be responsible for advice on use of systems, including telephony. Confirm that UK Government policies relating to IT Security are adhered to and support a diverse range of stakeholders on IT matters.
Main Duties and Responsibilities:
IT Administration, User Support, and Security
Proactively maintain and support the Foreign & Commonwealth Office (FCO) classified IT system according to guidance.
Report incidents to central Helpdesk and escalate through the correct channels where necessary.
Liaise with the Helpdesk to resolve IT issues and act as point of contact for technical visits.
Use administration tools to manage user accounts, Be responsible for managing compliance with IT Security Procedures.
Manage media.
Provide remote support to users working off site and equipment at remote sites, where appropriate.
IT Hardware
Review, procure, install and maintain classified and non-classified hardware as required including supporting cabling, switches and hubs.
Ensure changes to IT in the office follow the correct IT change procedures and protocols.
Manage spares, and inventories including server spares.
Carry out hardware replacements and return of faulty equipment according to guidance and under direction from technical support teams.
Assist in the remote rebuild of desktops and laptops when required.
Administer stand-alone machines and non-classified networks if applicable.
Telephony
Perform 1st level diagnostics on user reported problems.
Replace faulty telephone handsets.
Where appropriate, capture information required by supplier and log incidents with the supplier service desk.
Work with supplier service desk to perform basic checks on telephony equipment.
Act as a point of contact for on-site technical visits required to resolve an incident, including availability of equipment and spares.
Ensure that any faulty equipment is returned through the logistics process.
Maintain site-level spares; ensure that the spares inventory held at site is always at the level detailed in the detailed site design document.
Act as the central point of contact for all technical ID requests e.g. new user creation and equipment, upgrade hardware, deletion of users.
General
Provide efficient and user-friendly Business Continuity Plan/Crisis Preparedness – IT Contingency solutions.
Lead on software training at Post including delivery of training for the Embassy staff in co-operation with relevant training organisations as required.
General understanding if IT networking principles/practices.
Strong analytical and troubleshooting skills.
Good knowledge of MS office suite.
Strong customer service skills.
Ability to communicate clearly with an advanced level of spoken and written English.
Ability to work with limited supervision to meet deadlines.
Previous IT Support experience in a corporate environment.
Excellent organisational skills, attention to detail and good follow-up discipline.
Minimum 2 years IT Support experience.
Fluent Danish.
Experience in hardware support.
This is a full-time permanent contract of 40 hours per week.
The successful candidate will be subject to professional background check and security clearance.
The successful candidate must have pre-existing work authorization for Denmark in order to apply.
Staff recruited locally by the British Embassy in Copenhagen are subject to Terms and Conditions of Service according to local Danish employment law.
Visa / Passport Requirements: Candidates must currently hold the independent right to live and work in Denmark and be prepared to ensure that right remains throughout the scope of the contract. Additional requirements may become necessary after 31st December 2020.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
FCO does not pay for travel related expense incurred in interviews (including Security Check) or accept any financial risk, including cancelation or reschedule costs. The FCO will not meet the costs connected with relocation if offered a position.
Additional Information (due to Covid 19):
You may experience some delay in the progress of this recruitment campaign and we are working hard to minimise any disruption;
Interviews will be done remotely if the existing situation determines this to be the right course of action;
Starting date may be delayed depending on circumstances at the time and it will be agreed with the selected candidate.
This opportunity is closed to applications.
