View Vacancy - Consular Officer (TUR520) - INTERNAL VACANCY
The British Consulate in Istanbul is part of a worldwide network, representing British political, security, economic and consular interests overseas and is looking for a Consular Officer to support British Nationals in Turkey.
Main Duties and Responsibilities:
- Provide assistance to distressed British nationals in the Istanbul Consular District by visiting hospitals, airports, detention centres and police stations, liaising with families, Turkish and UK authorities;
- Give advice on consular matters by answering telephone enquiries, drafting replies to e-mails and dealing face to face with customers at the counter;
- Build strong professional relationships with internal and external contacts to enable the consular team to provide an efficient and professional service, particularly to our most vulnerable customers;
- Prison visiting & family liaison: Ensure all British National prisoners are treated equally regardless of the (alleged) offence by face to face meetings, enabling family contact and following up welfare needs;
- Prepare documentary services including Emergency Travel Documents in line with the FCO’s Consular Guidance;
- Contribute to the Consular elements of the Turkey network’s Crisis Management Plan including maintenance of Istanbul’s emergency equipment;
Carry out office functions in support of the above including filing, faxing, handling fees, daily, monthly and periodic returns including management information and activity recording;
Any ad hoc requests to support the Consular Team;
Carry out other duties as assigned by the line manager or senior manager.
- Fluent English and Turkish written and verbal communication skills;
- Good knowledge of Microsoft Office applications;
- Able to work under pressure and within a team;
- Excellent interpersonal and organisation skills;
- Willingness to work out of hours if needed and to travel within Turkey at short notice;
- Previous office and customer care experience.
- Driving License;
- Previous Consular or customer service experience.
This vacancy is open exclusively for UK-based spouses and internal local members of staff. Please do not apply if are not an UK-based spouse or you do not currently work for the British Diplomatic Mission in Turkey or UK Foreign and Commonwealth Office.
All applicants should have the right to live and work in Turkey. The British Consulate General does not sponsor for work permits.
This is a full-time position for a permanent contract.
The successful candidate will be subject to professional background check, security clearance and a probation period of 2 months.
The annual salary for this position is 58.446,08 TL gross, A2 level. Please note that staff members are responsible for paying any income tax required by local law.
Staff recruited locally by the British Consulate General Istanbul are subject to Terms and Conditions of Service according to local Turkish employment law.
British Diplomatic Missions are equal opportunities employers, dedicated to inclusivity, a diverse workforce and valuing difference. We are committed to developing a learning organisation that enhances business performance, maximises our staff’s potential and encourages staff innovation and development.
Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.
We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.
Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.
Please be advised that the British Consulate will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.
This opportunity is closed to applications.
