View Vacancy - MYR - Consular Assistant A2 (L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Consular Roles)
Consular

Main purpose of job:

The British Embassy Consular Section in Yangon is part of a global network providing a wide range of consular assistance and services to British people in Myanmar. This is provided  in line with the Foreign, Commonwealth and Development Office’s (FCDO) published Consular Guidance and Customer Charter, Consular Services Strategy, local procedures, guidance and performance standards. Consular Officers have the opportunity to make a direct difference to people’s lives in challenging circumstances. The job includes dealing with  cases and responding to crisis.   The successful candidate will be working in a fast-pased and complex environment where the ability to work under pressure and with difficult subject matter is vital.

As the sole member of the consular team in Yangon, you will provide excellent consular services to British nationals visiting or residing throughout Myanmar.  This role reports to the Vice Consul in Laos.

Roles and responsibilities / what will the jobholder be expected to achieve?:

Consular Services

  • Case management will be supported by the Vice Consul Laos.
  • Manage a full range of casework for British people requiring consular assistance in Myanmar, ensuring that clients’ needs are assessed according to guidelines and cases are planned and delivered in line with FCO policies and local procedures. Where necessary, travel within Myanmar to provide assistance directly to the customer.
  • Supporting British people who have been hospitalised through ill health or as a result of an accident, by advising them of the options available to them (or their family), monitor their welfare including visits where appropriate.  Advise the patient, their friends or families on local procedures and liaise with medical staff and relevant authorities and medical/insurance providers.
  • In the event of a death of a British person in Myanmar, assist the bereaved next of kin by explaining local procedures, liaising with international undertakers and relevant local authorities.
  • Support British people who have been arrested and/or detained in Myanmar, by providing information about local procedures and legal service providers, undertake regular visits to monitor their welfare and liaise with the authorities on any welfare matters or health referrals in line with the international standards.  Undertake urgent visits as required.

Customer Service  Delivery

In support of Consular operations:

  • Printing of Emergency Travel Documents for British Nationals.
  • Finance management of limited Consular Fees collected.
  • Provision of accurate information for service provider lists and other published documentation and guidance.

Teamwork and Learning

  • Personal administration and management including participation in the annual appraisal system.
  • Responsible for completing personal development plan and maintaining skills and knowledge proficiency.
  • Undertake ad hoc tasks as directed by line manager.

Projects and Preventation Engagement

  • Support where appropriate outreach, engagement or partnership initiatives building relationships with key stakeholders, authorities and partner organisations.
  • Work with COMMs team at post to get messages out to British nationals through social media

Business Continuity and Resilience 

  • In crisis /emergency situations work as required to support British Embassy response (sometimes on a shift pattern working unsociable hours).
  • In times of peak operational demand, work flexibly within the section.
  • Overseeing  crisis equipment.

The formal job description may be subject to amendment in the future.

  • Considerable experience of working in a customer facing environment including the ability to support customers in traumatic or difficult circumstances.
  • Experience of working in challenging, stressful situations, demonstrating a high level of resilience.
  • Excellent communication skills, approachable, empathic with enhanced customer and listening skills.
  • Ability to work at pace and prioritise, managing a sometimes heavy workload.
  • Sound judgement, critical thinking and problem solving skills using procedures and guidance.
  • Flexible, resilient, patient and able to deal with difficult situations, including work unsociable hours in an emergency.
  • Proven experience of displaying a level of discretion and responsibility.
  • Ability to liaise with and manage external stakeholder relationships.
  • Experience in completing timely and accurate written information in English.
  • IT proficiency – Using MS Office, Outlook and ability to learn FCO systems.
  • Experience of living in or understanding of the United Kingdom, British people and culture
  • Previous experience  in consular services or welfare/charitable/support organisation would be an advantage
  • Ability to write and speak Myanmar  (will be tested)
12 October 2021
Administrative Officer (AO)
Full-time, Fixed term, with possibility of renewal
35
Asia Pacific
Myanmar
Yangon
British Embassy
1
USD
1,143 USD per month
22 November 2021

The position being advertised is for a one (1) year fixed term contract initially.

Candidate will need to be a self-starter and prepared to work alone for most of the time.  Line management will be remote.

The successful candidate will have to undergo a probation period, per local terms and conditions. 

The British Embassy offers a competitive remuneration package, benefits, leave entitlement of 22 working days per annum (calculated on pro rata basis) and works hard to provide L&D opportunities to staff. There are a wide range of options available for personal development including training courses, coaching and mentoring, job-shadowing, presentations and learning sets.  Staff have access to a wide variety of online resources through the Diplomatic Academy and Civil Service Learning.  The jobholder will be required to take some mandatory  training courses related to their role.   All new staff undertake a workplace induction and there are a number of mandatory e-learning courses covering areas such as diversity, health and safety, and information management.

This job is suitable for some flexible working patterns  subject to operational requirements.

Consular work can sometimes be stressful, distressing and of a sensitive nature. The successful applicant will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality, keeping in line with the Foreign, Commonwealth and Development Office (FCDO) Consular Strategy, consular guidance and Customer Charter, business targets and local procedures

Employment offers are subject to successful clearance of pre-employment and security checks. Staff recruited locally by the British Embassy Yangon is subject to Terms and Conditions of Service according to local employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

All applications must be received before 23:55 Myanmar Standard Time on the specified application deadline above. Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Incomplete application forms will not be taken into consideration, so please ensure you provide the information requested. Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core competencies listed above. Unsuccessful candidates will be notified via the system in due time.

Indicated start date is provisional and subject to successful completion of reference and security checks.

To those applicants not shortlisted, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.