View Vacancy - Entry Clearance Assistant, Grade - AO, New Delhi (Internal Only)
Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, experience segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
The requirements are for both fixed term and permanent role.
Main purpose of job:
Jobholders will undertake a range of tasks in connection with the processing of visa applications. We are looking for flexible people, who work well in a busy environment. It is extremely important that jobholders are adaptable and show a willingness to undertake a variety of tasks operating to challenging targets.
We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.
Roles & Responsibilities:
The Processing Team is responsible for a variety of support functions, which assist the wider visa section in the efficient processing of visa applications. This includes data entry, general administrative support, and assisting with the allocation of work. Streaming is the routing of work based on the wider operation and is critical to the efficiency of the operation. It is imperative the post holder sends the information to the correct place. A standard Operating Mandate is in place which the post holder will be required to follow when undertaking the activities described below.
Typical tasks include:
- Accurately entering data, including the amendment of biographical data as necessary.
- Linking and streaming applications according to risk data. The post holder will base decisions on a range of factors including workflow, location, age etc.
- The post holder will make decisions on what information they input into the system. They are also responsible for error identification and correction.
- Contacting applicants when additional evidence is needed in order to complete processing.
- Assisting the management team and the wider Decision-Making Centre as required
- Monitoring and reporting the operational position
- Complete administrative duties within the Special Handling Unit including facilitation of special applications and addressing queries/complaints.
- Mentoring/Line Management
- Training and induction schedules for each mentee
- Leave management.
- First point of contact for work related issues.
- Performance monitoring and reporting
The Enrichment Team completes checks on applications and helps Entry Clearance Officers to make more informed visa decisions.
Typical tasks include:
- Undertaking document verification checks.
- The post holder will decide which documents to enrich and whether they can verify the information they are enriching, i.e. deciding whether is it inconclusive or false.
- The post holder will be required to decide whether they have sufficient information, if they don’t they will need to go online and source further details to check the veracity of the information provided
- Carrying out telephone enquiries
- Performing interpretation during visa interviews as necessary.
- Performing other enrichment activity to support decision makers.
Visa Writers are responsible for the printing and dispatch of visas.
Typical tasks include:
- Checking computer records to ensure accuracy before printing, e.g. checking the quality of endorsement codes and vignettes.
- The post holder will be responsible for prioritising their workflow taking account of whether a case is PV or SPV
- Liaising with colleagues and management upon identifying any problems
- Following the correct procedures for the issuing, revocation or cancellation of UK visas
- Supporting management and other teams as required
- Printing and dispatch of vignettes as required for the potholder’s current DMC or other DMCs as required. Ensuring vignettes are dispatched within set deadlines.
- Problem solving any hardware errors they encounter.
Casework Team are responsible for handling correspondence in the section.
Typical tasks include:
- Administering PAPs, appeals, admin reviews.
- Requesting additional documentation
- Customer contact
- Case working follow-up.
- Other duties as requested by the wider team.
Language requirements:
Language: English
Level of language required: Intermediate written and spoken.
Learning and development opportunities (and any specific training courses to be completed):
- In house training and mentoring will be given
- Use of Visa Management databases and tools
- Training in information protection, keeping children safe, equality and diversity.
Essential skills / experience / qualifications:
- Evidence of working effectively against demanding targets.
- Evidence of using your initiative for problem solving.
- Previous experience of using Microsoft applications (Windows operating system, Office applications).
- Must have been employed in the India network for at least six months.
Desirable:
- Work experience in a similar environment or a similar role may be an advantage.
- A strong communicator with excellent spoken and written English.
- Previous work in a visa section in the last 12 months is highly desirable.
For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.
Salary will be all-inclusive of INR 48,766 per month together with a 12% Provident Fund and 6% Superannuation Fund/ Special allowance.
Additionally, the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family. If you are a spouse of a staff member already employed with British High Commission, you will be covered under the family medical cover of your spouse.
No relocation or any other related costs or assistance will be provided.
Please note - BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, eg. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.
Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, experience segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
To Apply:
Please note applications without (a) and (b) will not be considered.
A. Complete the Online Application Form
B. Complete the Experience, Professional Skills and Behaviour based Segments in the Online Application Form
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers, else the applications will not be considered.
We will accept only online applications by 08th February 2023 (latest by 23:55 hours IST).
Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Please note - Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO.
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The appointment will be subject to Police Verification and other checks including references, medical, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
