View Vacancy - Head of Strategic Relationship Management (SRM), Strategic Delivery & Performance, Grade - SEO, India (Internal only)
Note : All applicants are required to mandatorily fill the complete online application form including the employment and educational details, experience-based segment and the behaviours and technical/ professional skills based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.’
Note: This a temporary position for 6months; Flexible on location within India network.
Main purpose of job:
As the Department for International Trade (DIT) Head of Strategic Relationship Management (SRM), Strategic Delivery & Performance, you will have a critical role in the DIT South Asia team. Working to the Chief Operating Officer, you will:
- Strategic Relationship Management (SRM) - Lead on our work to develop and manage our senior trade, investment, and prosperity relationships, developing and implementing systems to ensure our key accounts are effectively managed towards the best possible outcome for the UK in India.
- Strategic Delivery - Oversee the network’s delivery of the regional trade plan (RTP), which defines the priority areas that the network is focussing on to drive the prosperity agenda between the UK and India.
- Performance - Take responsibility for monitoring and evaluating the DIT South Asia network’s performance against testing trade and investment targets, mapping trends and risks, reporting progress to the senior management team and identifying ways to further enhance the network’s delivery.
- Corporate Role - you will have a corporate responsibility across the network.
You will need to set the direction of your work and drive delivery. A large part of this will be virtual as DIT South Asia teams are based across twelve cities in four countries – India, Bangladesh, Sri Lanka and Nepal. You will work closely with business-facing colleagues across the wider UK trade, economic and prosperity footprint to influence them to adopt a strategic approach to the network’s performance, strategic delivery and SRM.
The post can be based in any location within the DIT South Asia network and will require occasional travel across the network. You will report to the Chief Operating Officer (COO) based in Mumbai and play a leadership support role for the COO team based across New Delhi, Mumbai and Bangalore.
Roles and responsibilities / what will the jobholder be expected to achieve?
The job holder will be expected to:
Deliver an innovative prosperity focussed SRM system across the India network. You will ensure we operationalise the current SRM account plans while building higher account management standards across India and contributing to DIT global best practice. You will work with the network to ensure our collective approach to account management is joined up. You will work with the Head of People to ensure DIT staff are trained to understand the latest business trends and to manage accounts effectively. You will work with private offices within the network (High Commissioner, Deputy High Commissioners, HM Trade Commissioner etc.) to ensure that high level engagement on trade and investment objectives is well briefed, strategic, and driven by priorities (approx. 50%).
Oversee the delivery of the Regional Trade Plan (RTP) ensuring teams across the network play their part in progressing the plan’s strategic priorities. You will act as a bridge between senior management and sector teams to ensure that significant progress is being made against the RTP objectives. You will horizon scan to identify opportunities to be exploited and risks to be managed. You will provide regular updates and recommended actions for the senior management team. You will be responsible for periodic updates to the RTP as required. You will be responsible for developing and maintaining a repository of RTP related briefings and presentations that enable the Senior Leadership Team to respond efficiently and effectively to a range of meeting requests from Ministers in the UK to country boards at post (approx. 25%).
Monitor and evaluate DIT South Asia’s performance to provide strategic guidance and recommendations for the Senior Management Team that best informs decision making.
Drawing on available data and analysis from teams across the network you will provide accurate updates of DIT’s support for UK exports to India, Sri Lanka, Bangladesh and Nepal, and foreign direct investment into the UK from these four markets. With the support of the performance analyst, you will map trends and risks, highlighting significant successes, and identifying areas for further development. You will lead compilation of briefing and presentation for the HMTC’s quarterly performance reviews with the Director General (approx. 20%).
Contribute to wider corporate objectives. You will be responsible for promoting corporate behaviours across the network. You will contribute to wider corporate objectives especially around high-level visits and play an advisory role on the DIT South Asia People Committee (approx. 5%).
We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business.
Resources managed (staff and expenditure):
There are no line management responsibilities currently, but that is under review.
The jobholder will have access to a modest travel and subsistence budget to enable fulfilment of regional responsibilities.
Language requirements:
Language: English
Level of language required: Excellent written and spoken English is essential.
Learning and development opportunities (and any specific training courses to be completed):
Training and development opportunities will be made available to the jobholder. The candidate will need to travel occasionally within India and potentially to the UK for relevant events and training courses.
Working patterns:
If the job is suitable for flexible working patterns, please provide details:
DIT South Asia is an inclusive employer. We encourage staff to work flexibly and provide all staff with IT that supports flexible and remote working. You may apply from anywhere in the India network.
Other skills / experience / qualifications:
The job is a fantastic opportunity to make a real impact on the UK’s prosperity links with India. We will give you the freedom and space to develop your sectors and build your networks, but we will support you too with opportunities to get the right learning and development, career development and opportunities to travel. But you will need to be collaborative and flexible too to fit in with the network’s ethos; and, importantly, focussed on delivering results and contributing to wider corporate goals. To be successful:
- You will have strong analytical skills to apply this to identifying key opportunities and risks for DIT South Asia.
- You will be strategically aware to identify emerging opportunities in India, and to what is happening in the UK.
- You will have excellent interpersonal skills and be a credible and strong team leader capable of setting the direction for your teams and of gaining their trust and respect.
- You will have experience of developing and managing productive relationships with senior stakeholders and partners, and of using these to deliver.
- You will be highly organised, can do, a self-starter, able to manage yourself and the demands on you; and be able to identify where you should best spend your time to deliver the most value.
- You will be highly collaborative and flexible, an excellent team player.
- In terms of experience, strong commercial experience in a business facing role, good project management skills and proven leadership capability in a senior role are critical if you are to be successful.
- You will need excellent verbal and written English skills. You will be expected to produce written work in Standard English to a very high standard.
Qualifications:
Graduate/post-graduate. Candidates without the required educational qualifications but with exceptional practical experience will be considered.
For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.
For BHC candidates, basic salary will be INR 157,741 per month.
No relocation or any other related costs or assistance will be provided.
Please note - BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, eg. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.
The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.
Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.
This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.
Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, experience segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.
To Apply:
Please note applications without (a) and (b) will not be considered.
A. Complete the Online Application Form
B. Complete the Experience, Professional Skills and Behaviour based Segments in the Online Application Form
Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers, else the applications will not be considered.
We will accept only online applications by 05th February 2023 (latest by 23:55 hours IST).
Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Please note - Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO.
Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.
The appointment will be subject to Police Verification and other checks including references, medical, educational and professional.
We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.
This opportunity is closed to applications.
