View Vacancy - Pro Consul

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Foreign, Commonwealth and Development Office (Consular Roles)
Consular

The British Embassy in Bahrain has a vacancy for a Pro Consul position, Grade – A2 (L).

Purpose of the job:

The successful candidate will have the ability to deliver professional and efficient consular services to British nationals in Bahrain. The main purpose of this role is to ensure that British nationals receive a professional, high quality service. The support provided must be accurate, timely and consistent. It must be in line with FCO guidance and offered in a sensitive manner.

Types of assistance will include, but is not limited to: dealing with distressed British nationals who may have suffered a loss, been a victim of crime or who are in hospital/prison; providing notarial and documentary services and issuing emergency travel documents after due consideration; building and maintaining contacts with local authorities and in the community; taking an active role in consular prevention, communication and outreach activities.

The successful candidate will need to be able to work independently with minimal supervision and make operational judgements in consultation with local senior officers and Consular Directorate.

Main Responsibilities:

Assistance (70%)

  • Provide accurate advice and assistance to Distressed British Nationals (DBNs) and their families in a sensitive manner, either face-to-face, by telephone or by email, on a range of issues including arrest, hospitalisation/death, missing persons, child custody issues, mental health and debt and employment issues;
  • Conduct visits to Police stations, Prisons and Hospitals in support of DBNs.
  • Maintain accurate and concise Casebook records;
  • Possible out-of-hours requirement in emergencies.

Communications and Stakeholder Engagement (20%)

  • Take an active role in the prevention and communication work of the consular section, including planning campaigns, producing materials, delivering presentations and attending events;
  • Actively seek out and manage partnerships with local authorities and the wider community.

Counter and Notarial Services (5%)

  • Administer the CABS appointment system;
  • Provide a range of counter services including notarial and documentary work;
  • Taking customer fees and other financial requirements;
  • Dealing with customer correspondence and enquiries.

General (5%)

  • Take part in emergency planning and any response to a crisis affecting British nationals.
  • Carry out other reasonable ad-hoc duties in support of the consular function.

Key Competencies:

  • Managing a Quality Service - Effectiveness in this area is about being organised to deliver service objectives and striving to improve the quality of service, taking account of diverse customer needs and requirements.
  • Making Effective Decisions – Effectiveness is about being objective; using sound judgement, evidence and knowledge to provide accurate, expert and professional advice. Showing clarity of thought, setting priorities, analysing and using evidence to evaluate options before arriving at well-rounded justifiable decisions.
  • Changing and Improving – People who are effective in this are responsive, innovative and seek out opportunities to create effective change. They are open to change, suggesting ideas for improvement to the way things are done, and working in a ‘smarter’ more focused way.
  • Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
  • Fluent communication skills in English language (both written and spoken) with an eye for detail.
  • A team player who is capable of working on their initiative and who is adaptable to changing priorities, must be able to work and act without close supervision;
  • Good interpersonal and active listening skills, with the ability to empathise;
  • Excellent customer care skills and the ability to respond to a range of customers’ needs
  • IT literate and well versed in the use of Microsoft Office applications (Word, Excel, Powerpoint), accurate typing skills;
  • Previous experience in a similar role or with strong customer service experience.
  • Experience in handling stakeholders
  • Communication skills in Arabic
  • Degree level education
30 October 2019
Administrative Officer (AO)
Full-time, Fixed Term
35
24 months
Middle East & North Africa
Bahrain
Manama/Bahrain
British Embassy
1
BHD
854
1 January 2020

Working Hours and Remuneration:

A monthly salary package of BHD 854.

The working hours are 35 per week. The usual working hours will be Sunday – Thursday from 0730 – 1430. The position holder should be flexible in their approach to hours worked as these will be dictated by operational needs and may involve working out-of-hours.

Travel to the UK and within the Middle East/North Africa/South Asia region (and possibly further afield) may be required for training and logistical purposes.

No accommodation or relocation expenses are payable in connection with this position.

This position will be full time fixed term for 2 years with a possibility of renewal.

The successful candidate will be subject to a 3 month probationary period and will need to commence security clearance procedures through the Embassy as soon as possible. Employment offers are subject to successful clearance of pre-employment checks.

Specific Considerations for Consular Roles:

Consular work can sometimes be stressful, distressing and of a sensitive nature. The successful applicant will therefore be expected to demonstrate high levels of personal resilience and maintain absolute consular confidentiality and impartiality, keeping in line with the Foreign and Commonwealth Office (FCO) Consular Strategy, consular guidance and Customer Charter, business targets and local procedures.

To Apply:

Interested candidates must attach the following documents when applying online.

  1. An updated Curriculum Vitae (CV) including three references.
  2. A covering letter stating why you feel you have the necessary skills to perform well in the above role.
  3. Please provide examples of performance in each competency on the motivation section of the online application form.

** (Applications that do not include this information will not be considered)

All applications must be received before 23:55 (Local Time) on 30 October 2019.

Applications received after the stated deadline will not be considered.

The recruitment process, including security clearance, is expected to take around two months.

Due to the large amount of applications, we receive only those shortlisted for interview/assessment will be contacted. Shortlisted applicants will be contacted for an in-tray exercise test.

Any offer of employment will be subject to the candidate achieving suitable clearances and reference checks.

Staff recruited locally by the British Embassy are subject to terms and conditions of service according to local labour law.

 

The British Embassy Bahrain is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.