View Vacancy - IT Support Officer (32/23 ADD)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Technology, Information and Digital Transformation

Main purpose of job:

The IT Support Officer (ITSO) is responsible for providing IT support services within the British Embassy Addis Ababa. The post holder will assist on IT related problems, and offer technical advice and guidance to the Embassy staff.  

The jobholder reports to the IT Manager and will work closely with other members of the Corporate Services Team.

Roles and responsibilities:

Systems Support

  • Carry out day-to-day IT support services within the British Embassy
  • Provide quality services in line with the business plan for the year
  • Manage standalone Computers
  • Manage user accounts (Create, Enable, Disable, transfer and remove User account)
  • Build and rebuild failed workstations.
  • Assist on the implementation of IT Business Continuity Plan (BCP)
  • Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up
  • Co-ordinate telecommunication needs, landline, mobiles, internet
  • Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident that is unique to them and not a wider issue
  • Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPS’s attached to servers

IT  Inventory

  • Responsible for IT inventory – keep an up-to-date inventory of all IT equipment
  • Assist on the management of the IP Phones, Mobiles phones, Mobile lines both data and voice usage
  • Responsible for proper distribution of mobile phones and their records

Locally Managed IT requiring support at a local level  

The IT Support Officer (ITSO) will provide support for all IT equipment purchased using local Embassy funds outside of the formal centrally supplied IT catalogue items. This support should include:

  • Install and maintain hardware/peripherals and support cabling, switches, as required by the Embassy
  • Desk-side application support  
  • Desk-side user support / training / hand-holding  
  • SmartPhone configuration / assignments  
  • Internet connections and configurations  
  • Hardware moves and changes  
  • Manage Anti-virus
  • Locally managed IT systems and laptops/Desktops/printer/scanners
  • Local Network, mobilephones, fax machines and video conferencing tools
  • Crisis Equipment Management 
  • Degree/Diploma in Computer Science/Information Systems Management or related fields
  • 3 or more years of relevant professional experience in IT support services
  • Experience in user desktop support, in particular Office 365 and cloud
  • Experience in Microsoft Exchange/Outlook, Ms Teams
  • Experience in structured cabling in particular CAT6, etc.
  • Good working knowledge of networking and PC infrastructure

Language requirements: 

Language: English and Amharic

Level of language required: Fluent 

  • Experience in IT inventory management
  • Valid driving licence 
Delivering at Pace, Developing Self and Others, Managing a Quality Service, Working Together
4 December 2023
Administrative Officer (AO)
Addis Ababa
British Embassy
USD 505.42
1 February 2024

Learning and development opportunities:

  • Mandatory e-learning courses
  • On the job development opportunities
  • Mandatory IT Support trainings
  • Must be able to legally work in Ethiopia
  • Please complete the application form in full as the information provided is used during screening
  • Please check your application carefully before you submit, as no changes can be made once submitted
  • The British Embassy will never request any payment or fees to apply for a position
  • Employees recruited locally by the British Embassy in Addis Ababa are subject to Terms and Conditions of Service according to local employment law in Ethiopia
  • All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
  • The responsibility lies on the successful candidate to;
    Obtain the relevant permit
    Pay the fees for the permit
    Make arrangements to relocate
    Meet the costs to relocation
  • Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount
  • Information about the Civil Service Success Profiles can be found on this link:
  • Reference checking and security clearances will be conducted on successful candidates
  • Appointable candidates who were unsuccessful may be placed on a reserve list. If during the reserve period of 6/12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.