View Vacancy - VISA SUPPORT ASSISTANT (Chennai/UKVI)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

Main purpose of job:

As an integral part of the UK Visas and Immigration overseas arm, the Entry Clearance Assistant (ECA) will provide clerical support to the Entry Clearance operation in order to achieve Internal and External Customer Standard targets. The ECA will ensure personal targets are met on a daily basis and enhance delivery through self-development and sharing best practice.

Roles and responsibilities :

  • Working in accordance with the UKVI Operating Mandate ensuring the right checks are done on every application every time so that all relevant information is available to ECOs when an application is assessed;
  • Keeping up to date with operational and policy changes.
  • Capturing visa application data into the UKVI case working systems
  • Completing enrichment checks carefully, ensuring that results are accurately recorded.
  • Giving assistance during visa interviews, providing interpretation where necessary
  • Respond to correspondence within published/local service standards. Answering telephone enquiries promptly, ensuring that all callers are dealt with courteously and professionally at all times.
  • Meeting   UKVI standards for despatching applications ensuring that original documents are returned as appropriate and that there are no breaches of data protection;
  • Act in accordance with the Code of Conduct and Home Office Values at all times.
  • Working in accordance with the UKVI Operating Mandate ensuring the right checks are done on every application every time so that all relevant information is available to ECOs when an application is assessed;

 

Other skills / experience / qualifications: 

  • At least 1 year of relevant experience
  • Essential on arrival: Good communicator.
  • Display strong administrative skills with good working knowledge of Windows and MS Office applications, especially MS Outlook, Word & Excel.

Language requirements:

  • Language: English & Any south Indian including Hindi
  • Level of language required: Fluent & Good    
Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
2 May 2018
A1 (L)
Temporary
40
South Asia & Afghanistan
India
Chennai
British Deputy High Commission
3
INR
28,481
19 June 2018

SALARY PACKAGE

For British High Commission (BHC) candidates, the Local Staff BHC Terms & Conditions will apply.

For other than BHC candidates, salary will be ­­­­­INR 28,481 per month.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance. 

Around half of our work force is women.  We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment. 

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCO has anywhere across the globe.  We are aiming to make it the best.

TO APPLY

Please note applications without (a), (b) and (c) will not be considered.

(a)     Completed the Job Application Form

(b)     Attach a detailed CV

(c)     Appraisal forms ( Internal candidates only)

Internal candidates applying for this position need to upload their appraisal forms for the previous 2 years (if applicable) and also inform their current line managers. Else the application will not be considered.

We will only accept online applications by ­­“02nd May 2018” midnight.

Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.

Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.

The appointment will be subject to Police Verification, Medical and other checks including references, educational and professional.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.