View Vacancy - HK - IT Support Officer, A2(L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Operations and Corporate Services)
Information Technology Services

The British Consulate-General has a staff of approx. 100 people and this is a key role in the support of all users of the Consulate’s IT networks.

Working alongside the Corporate Services Team and Regional Technical Support Service, this position holds a high degree of autonomy in ensuring the networks run smoothly. The successful candidate will be responsible for maintaining the official IT networks, resolving issues on site and be a key contact with UK and their IT support teams.

The position will require a proactive approach to ensure that work is undertaken efficiently and the successful jobholder will need to have a flexible and enthusiastic approach to their work and working schedule.

First line support for Consulate General’s primary Windows networks with approximately 100 users. Anticipate and respond to user support requests in a timely and professional manner; troubleshoot and resolve user problems; provide ad-hoc training to users to help them make the most of the system; manage user accounts and access to the system; escalate problems to IT colleagues in the UK as appropriate.  

Hardware and network infrastructure support. Troubleshoot and resolve hardware and network problems; escalate problems to IT colleagues in the UK as appropriate; rebuild, repair and replace faulty equipment; upkeep of hardware inventory.  

Management and support of non-business critical and Partner Across Government (PAG) systems. Manage user accounts and access to smaller Windows networks; management and support of hardware, software and network infrastructure; help set up rooms and equipment for presentations; provide support for users working on Partners Across Government (PAG) systems as required. 

Management of the Britsh Consulate-General’s SharePoint site. Maintain and support the Consulate-General’s internal SharePoint pages.

Corporate Services. Provide general administrative support to other members of the Corporate Services Team (including covering absences) and involvement in the wider Corporate Services work (e.g. finance, procurement, HR).  Compile and present monthly statistics of IT help desk requests and maintian inventory lists for audit purposes.

Corporate Activities. Crisis Management/Business Continuity: Supporting the Logistics Lead. Maintaining the Consular Emergency Kit IT, including the bi-monthly testing of the equipment.
Other: contributing towards the mission wide activities.

  • Strong IT skills (hardware, software and services) supported by IT related qualifications with some experience in IT support;
  • Strong Knowledge of IT applications and MS Windows
  • Excellent customer service skills
  • Experience providing administrative support. Familiar with IT hardware, including a basic understanding of networking.
  • Experience in providing IT help desk support and Microsoft Active Directory.
Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace
27 August 2019
A2 (L)
Full-time, Permanent
Asia Pacific
Hong Kong SAR
Hong Kong SAR
British Consulate General
23 September 2019

Full on-the-job training will be provided. E-learning and mentoring programme to learn about Foreign and Commonwealth Office systems will also be available.

Due to the security clearance level required for this position, this vacancy is open only to the following:

  • Nationals from the UK, the USA, Canada, New Zealand, and Australia

No accommodation or relocation expenses are payable in connection with this position. Candidates must have or be able to obtain work authorisation for Hong Kong in order to apply.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Local Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.