View Vacancy - Information and Communication Technologies Intern

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Technology, Information and Digital Transformation

Main purpose of job:

The Information and Communications Technologies intern will support the “Information and Communications” and “Corporate Services” teams with administrative and operational tasks, including those related to IT assets governance in order to allow the British Embassy in Mexico City staff and external stakeholders to accomplish their objectives.

Roles and responsibilities:

Daily activities include but are not limited to:

  • Act as first point of contact for users on IT and be responsible for advice on use of systems including the telephony and unclassified video-conferencing services
  • Perform first level diagnostics on user reported problems e.g. power on, handset plugged in etc.
  • Monitoring servers and network equipment performance and reporting any issue to second level support teams and service providers
  • Promptly action service requests and incidents regarding official ICT services
  • Report suspected/observed IT Security breaches
  • Management of SIM cards, peripherals, laptops, desktops, mobile devices and desk phones
  • Manage a small pool of spare desktops and laptops
  • Administer stand-alone machines and dirty network equipment
  • Maintain IT equipment inventories up-to-date
  • Liaise with CST teams to dispatch official equipment to outposts (Monterrey, Cancun, Guadalajara)

Resources managed:

Government managed laptops, mobiles, printers and desk phones as well as locally managed network equipment, PCs, mobiles and office machinery. Mass communication with Embassy staff.


Essential on arrival:      

·       Excellent tech skills (tech savvy)

·       Good communication skills in both English and Spanish

·       Proactive problem solver

·       Attention to detail

·       Good organizational and time-management skills

·       Basic Windows 10 administration knowledge and MS Office suite usage

·       Basic knowledge on Android and iOS devices operation

·       Strong analytical and troubleshooting skills

·       Currently pursuing or recent graduate of, a Bachelor’s degree in Computer Science, Engineering or related field


·       Previous job experience is not strictly required, but might be valued

·       Knowledge of tech trends

·       Basic knowledge of computer networks architecture, design and deployment

Changing and Improving, Managing a Quality Service, Delivering at Pace, Working Together
9 August 2022
Latin America and Spanish speaking Caribbean
Mexico City
British Embassy
19 September 2022
17 March 2023

Candidates must be able to live and work in Mexico in their own right. The successful candidate will be subject to a security clearance and professional reference checks.  Employees who are not liable to pay local income tax on their Mission salary, eg some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

Learning and development opportunities :

·       Increase proficiency in English and Spanish

·       Develop communication skills

Work closely with other Embassy sections and teams to understand and learn from their work in order to deliver new products or enhancements

All staff at the British Embassy and its Consulates in Mexico are expected to work towards the UK mission statement of Building a UK/Mexico partnership, which makes the world and us more prosperous and secure, and to embody the Embassy’s agreed values of Honesty, Respect, Inclusion And Professionalism.
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.