View Vacancy - MNL - Regional HR Officer (Temporary Cover), AO

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)

The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the Embassy’s WORC Values of Wellbeing, Opportunity, Respect and Collaboration.


The Foreign and Commonwealth Office (FCO) has a Corporate Services Centre consisting of a Global Transaction and Processing Centre and Regional Finance, Human Resources, and Procurement hubs, based in Manila. The HR Hub oversees 36 British Embassies, High Commissions and other Offices located in the Asia Pacific Region.

The HR hub is an integral part of the global HR team serving local staff working in the overseas network for the UK Government.  The Regional HR Hub provide key HR Services (recruitment, pay and reward, talent and performance management and HR enquiries) to customers in the region and provide a strategic and professional HR capability to support Regional Senior Leaders in delivery of business objectives. 

The Regional HR Officer will be responsible for supporting HR policy and operations for locally employed staff working at British Embassies, High Commissions and other Offices located in the region. Act as point of contact in managing the HR Direct mailbox, responding to enquiries from staff across the Asia Pacific region, processing transactional and administrative HR tasks and handling employee data management requests and management information reports. The role will report to the Regional Deputy Head of HR.

Service Delivery and Management Information (70%)

  • Manage the HR Direct mailbox by assigning tickets, responding to general HR queries received by referring to HR policies and processes and terms and conditions of service
  • Act as point of contact in resolving employee data management requests or troubleshooting system issues, endorsing queries to other teams as necessary and flagging urgent and complex queries to HR Advisors adhering to the HR Service Level Agreements
  • Manage employee life cycle process such as providing Exit Support (i.e. pro-ration of leave entitlement, provision of exit checklist)
  • Prepare dashboard and management information reports such as headcount and attrition reports, leave reconciliation, analysis of key trends/issues, and exit data
  • Produce and analyse regular and ad-hoc HR reports
  • Lead in tracking and logging HR Direct enquiries in SharePoint  
  • Maintain accuracy, manage and regularly audit all personnel information in HR system
  • Upholds confidentiality, data protection and data privacy laws

Engagement, Communication, Teamwork & Partnership (20%)

  • Respond to enquiries and requests from internal and external stakeholders applying strong pro-active customer service skills
  • Build networking skills and partner with relevant stakeholders in the region
  • Maintain open dialogue and good working relationships across different teams in service delivery
  • Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns (i.e. email, call and chat / instant messaging)

Service/Process Improvement (10%)

  • Seek understanding of processes and program regulations for continuous improvement and partner with colleagues in HR and other cross-functional teams to drive alignment of processes
  • Participation in the continuous improvement of HR processes
  • Perform other projects and duties as required


  • N/A

This is a fixed-term temporary cover role until 30 April 2023. 

  • Experience in HR System Administration (Oracle) is an advantage 


  • Language: English
  • Level of language required : Strong written and spoken

  • High attention to detail/accuracy and able to see the big picture
  • Ability to appropriately prioritize work and responsibilities in a fast-paced environment
  • Analytical with good problem-solving skills
  • Can work independently as well as collaborate with the team
  • Strong Microsoft Office skills – specifically excel, outlook and SharePoint
  • Diploma/Degree holder in Psychology, Human Resources Management or equivalent
  • 2 to 3 years’ experience in HR and employee data management or similar field
  • Strong customer service and communication skills
  • Ability to produce metrics, reports and graphs
Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together
1 December 2022
Administrative Officer (AO)
Full-time, Fixed Term
4 months
Asia Pacific
British Embassy
PHP 37,907
2 January 2023
30 April 2023

The British Embassy offers a competitive compensation package, 36-hour work week, guaranteed 13th and 14th month pay, 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January), extensive medical insurance, life insurance and access to a guaranteed 5 days of learning opportunities a year. 

Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Candidates are expected to have a valid NBI Clearance.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Note : All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.