View Vacancy - AUH - Regional Business Support Manager (HEO)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Other British Government Departments (Partners across Government, including UK Visas)
UKVI (UK Visas and Immigration)

The British Embassy Abu Dhabi has a vacancy for a Regional Business Support Manager under the UK Visas and Immigration (UKVI), job grade Higher Executive Officer (HEO) on a fixed-term contract for one (1) year.

The Jobholder will provide strategic operational and leadership support to the UKVI Middle East, North Africa, Central Asia, Pakistan and Turkey (MENACAPT) business command, overseeing the financial management and operational effectiveness of the region.

The jobholder will also be responsible for the daily operational management of a significant budget of over £500,000 and the oversight of the staff count database for 195 personnel.

This role involves managing regional returns and collaborating closely with the regional management team to align operational activities with business objectives, providing strategic advice on budgetary matters and operational efficiency.

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Duties and responsibilities:

Operational Leadership and Planning: (40%)

  • Monitor staffing levels and workforce allocation. Conducting regular assessments to identify staffing gaps or excesses and recommend adjustments to ensure levels align with strategic objectives.
  • Develop and implement monthly budget forecasts for a budget of £500,000, incorporating seasonal fluctuations and resource requirements, to inform decision-making.
  • Manage and maintain accurate records of UKVI staff in the region, overseeing the headcount database and coordinating workforce planning initiatives.
  • Coordinate quarterly reporting for the region, ensuring timely and accurate submission of reports to relevant stakeholders.
  • Oversee the management and updating of UKVI MENACAPTs staffing spreadsheet.
  • To support and cover for Regional Operations Manager (SEO) staff when needed.
  • To directly Line Manage 2x EO staff.

Strategic and Financial Management: (30%)

  • Strategically manage the daily financial operations of UKVI’s MENACAPT region by conducting thorough analysis, monitoring spending patterns, and evaluating financial performance.
  • Prepare and analyse comprehensive Management Information reports for region, providing insights into financial trends and performance indicators.
  • Conduct in-depth analysis of regional spend against budget allocations, monitoring spending patterns, and evaluating financial performance.
  • Oversee the Procure-to-Pay (P2P) process to ensure adherence to financial protocols, maintaining clear audit trails for all transactions and expenditures.

 Stakeholder Engagement and Communication: (20%)

  • Build and maintain a comprehensive contacts database of relevant stakeholders, including partner organizations, government entities, and international agencies, to foster collaboration and knowledge sharing.
  • Foster effective communication and collaboration within the UKVI team and the regional management team to address queries and resolve issues.
  • Liaise with the Office Manager and Business Support Unit on a regular basis to identify operational gaps and streamline processes to enhance efficiency.
  • Collaborate with regional management team to understand their strategic requirements and align operational activities accordingly.
  • Summarise key budget-related findings and observations in monthly review meetings, providing actionable insights to inform decision-making.

Customer Focus: (10%)

  • Ensure all management information data and advice shared with regional management are accurate and tailored to meet their specific needs.
  • Provide timely responses to queries related to budget codes, spends, variances, etc., maintaining a high level of customer service.

 

Resources Managed

  • Direct line management of 2x EO Business Support Officers
  • Non-Pay budget of over £500k

 

The above list is not exhaustive, and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

Key behaviours required:

  • Seeing the bigger picture: Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
  • Managing a Quality Service: Deliver service objectives with professional excellence, expertise, and efficiency, taking account of diverse customer needs.
  • Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.
  • Changing and Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.

 

Eligibility

  • Applicants must be able to obtain an appropriate level of UK Security Clearance and be able to obtain a valid UAE police clearance certificate. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian, or New Zealand nationality in order to gain and maintain the level of clearance required. 
  • Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.

 

  • Demonstration of relevant work experience.
  • Demonstrated proficiency in IT and administrative tasks, with advanced skills in MS Office applications, particularly spreadsheets.
  • Excellent written and verbal communication skills in English.

         Language requirements: 

         Language: English
         Level of language required: Fluent spoken and written.

  • Previous experience in managing and monitoring budgets within a complex organisational structure.
  • Familiarity with HERA within the FCO/UKVI environment would be advantageous but not essential.
Changing and Improving, Delivering at Pace, Managing a Quality Service, Seeing the Big Picture
9 September 2024
Higher Executive Officer (HEO)
Full-time, Fixed Term
40
12 months
Middle East & North Africa
United Arab Emirates
Abu Dhabi
British Embassy
1
AED
24,911
monthly
1 November 2024

Working hours and remuneration:

The Embassy aims to offer an attractive working environment and remuneration package for this role, which includes 25 days of leave per annum (calculated pro-rata).

The salary for this role is AED 24,911 per month.

There are no other allowances payable as part of this package. No accommodation and relocation expenses are payable in connection with this position.

This role is for a full-time employment, on a fixed term contract basis for one (1) year, subject to six (6) months’ probationary period. The contract may be extended, subject to satisfactory performance and on on-going business requirement.

The Embassy is open from Monday to Friday from 0700 to 1800 hrs.  The Employee’s normal weekly working hours are forty (40) Monday to Friday (inclusive). This is inclusive of one-hour paid rest break for each five (5) hours worked; the timing of the rest break shall be approved by the Employee’s Line Manager and in accordance with operational requirements.

The Embassy has an active Learning and Development Committee, and the whole of Post is committed to providing the time and resources for staff to develop personally and professionally. The 70/20/10 learning and development model is applied in a flexible manner, with extensive informal and formal opportunities readily available. 

The successful candidate will be required to transfer their visa under the Embassy's sponsorship.

 

How to apply:

Interested candidates must include to their online application form:

  1. An updated Curriculum Vitae (CV);
  2. A covering letter/motivation essay stating how you meet the requirements of the role; and,
  3. Examples in the relevant sections of the online application form of how you meet the key behaviours and skills required.

Applications that do not include this information will not be considered.

Closing date for applications is at 23:55 UAE local time on 09 September 2024.

Applications received after the stated deadline will not be considered.

Internal candidates (i.e., those employed by the British Embassies in Abu Dhabi & Dubai) applying for this position are advised to inform their current line managers upon submission of their application.

Process:

The recruitment process, including security clearance, is expected to take around two to three months. The security clearance process includes checks available in country and with UK, dependant on the security level required for the role and the candidate's profile and UK footprint. You may experience some delay in the progress of this recruitment campaign, and we are working hard to minimise any disruption.

Due to the large number of applications, we receive, only those shortlisted for the next step of the recruitment process will be contacted.

The start date mentioned in the job advert is tentative and the successful candidate will be required to undergo security vetting procedures before employment can begin. Any offer of employment will be subject to the candidate achieving suitable clearances.

Appointable candidates who were unsuccessful may be placed on a ‘reserve list’.  If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.  The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.

 

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.