View Vacancy - Administration Officer (Reception and Finance Support) AA (06/25 HRE)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Reception

Main purpose of job:

The Corporate Services department is at the core of the British Embassy’s Operations. The Administration Officer (Reception) role plays a crucial part in a dynamic team by being first member of the British Embassy that visitors meet, being the first point of contact for the Corporate Services Helpdesk and leading on coordination of requisitions as well as the supporting the Team as a whole.

The role of Administration Officer is a challenging and rewarding position. It requires a motivated individual with an eye for detail, outstanding customer service and communication skills and process coordination. Relationship building, ability to see the bigger picture and problem solve will be key to success in this role. This exciting position will expose the individual to a wide variety of areas within the operations arena

Customer Service 60%

•    Responsible for the Corporate Servies ‘Help Desk’ Function. Engaging with customers to ensure queries and requests are dealt with promptly and efficiently.
•    Greeting and welcoming guests, determining the purpose of their visit, and directing them to the appropriate person or office. 
•    Answering, screening, and directing phone calls, taking messages, and relaying information. 
•    Managing calendars, scheduling meetings, and confirming appointments for meeting rooms as well as amenities facilities
•    Handling office correspondence, managing mail, diplomatic bags and packages
•    Ensuring the reception area is tidy, organized, and well-equipped. 

Finance 30%

•    Lead on raising requisitions for operations, ensuring that all details are included to facilitate a smooth payment process
•    Receiving of goods and services on the operational platform.
•    Reconciliation of utilities

Corporate Activities 10%

•    Support the wider team and embassy in corporate responsibilities

Customer Service/Administration/Reception


Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together
19 June 2025
Administrative Assistant (AA)
Permanent
37
Africa
Zimbabwe
Harare
British Embassy
USD
USD 1,997.99 subject to statuary deductions and taxes
monthly
1 September 2025


The British Embassy will never request any payment or fees to apply for a position
Employees recruited locally by the British Embassy in Harare are subject to Terms and Conditions of Service according to local employment law in Zimbabwe
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit
The responsibility lies on the successful candidate to;
1.Obtain the relevant permit
2.Pay the fees for the permit
3.Make arrangements to relocate
4.Meet the costs to relocation
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Information about the Civil Service Success Profiles can be found on this link: https://www.gov.uk/government/publications/success-profiles
Please note: Job grade AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
Reference checking and security clearances will be conducted on successful candidates
Please log into your profile on the application system on a regular basis to review the status of your application
Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate
Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.