View Vacancy - HK - IT Support Officer A2(L) (part - time role)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign, Commonwealth and Development Office (Operations and Corporate Services)
Information Technology Services

Main purpose of job:

The British Consulate-General in Hong Kong invites applications for a part - time (20.5 hours a week) IT support officer. 

This is an excellent opportunity for someone to make a tangible operational contribution whilst deepening their IT expertise in a prestigious diplomatic mission.

This front line, customer-facing, service delivery role involves providing IT support to staff at the Consulate-General.  

The ideal candidate will have strong interpersonal skills and some IT experience or a strong interest in IT combined with the willingness and enthusiasm to learn new skills. 

Roles and responsibilities / what will the jobholder be expected to achieve?  

Working as part of a team, this role requires the job holder to :

  • Troubleshoot and resolve user, hardware and network problems.
  • Escalate problems to a centralised IT Helpdesk in the UK as appropriate.  
  • Keep IT asset inventory up to date
  • Help set up rooms and equipment for presentations

This role does not require an IT background as full training will be provided on arrival.  IT expertise would be an advantage, but equally a readiness to learn new skills would be highly valued. 

Learning and development opportunities (and any specific training courses to be completed):

Depending on the job-holder’s experience and interests, a wide range of learning and development opportunities will be available. The successful candidate will be fully supported and inducted into the role.

Working patterns: 

If the job is suitable for flexible working patterns, please provide details: All working patterns considered.  

Due to the security requirements of the role, the successful candidate must be the holder of a British, American, Canadian, New Zealand or Australian passport and have the right to live and work in Hong Kong.

  • Strong knowledge of IT applications and MS Windows/Office
  • A willingness to learn and develop IT skills further
  • Excellent customer service skills
  • Five eyes passport holder  (holder of a British, American, Canadian, New Zealand or Australian passport) 
  • Have the right to live and work in Hong Kong
  • Experience in providing IT support in a work environment
  • IT qualifications (hardware, software and services)
Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
13 May 2021
A2 (L)
Part-Time, Permanent
Asia Pacific
Hong Kong SAR
Hong Kong SAR
British Consulate General
19 July 2021

Full on-the-job training will be provided. E-learning and mentoring programme to learn about Foreign and Commonwealth Office systems will also be available.

Due to the security clearance level required for this position, this vacancy is open only to the following:

  • Nationals from the UK, the USA, Canada, New Zealand, and Australia

No accommodation or relocation expenses are payable in connection with this position. Candidates must have or be able to obtain work authorisation for Hong Kong in order to apply.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Please note that the deadline for applications is 23:55 on the day mentioned in the above field “Application deadline”.

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.

This opportunity is closed to applications.